Clerk (Centurion)

AVBOB South Africa

Centurion

ZAR 50 000 - 200 000

Job description

Job title: Clerk (Centurion)

Job Location: Gauteng, Centurion
Deadline: May 14, 2025

Description

Receive and process new client complaints, determine their nature, and register them into the Complaints Management System (CMS).
Identify the complainant and his/her relation to the policy/funeral/tombstone invoice.
Print the relevant documentation from the image Viewer to assist with the evaluation of complaints, i.e., application form/funeral/tombstone invoice.
Request XDS report and attach it to the complaint when required (All Fraud complaints).
Open the complaint on the CMS system.
Cancel the policy/pay method (depending on the client’s instruction).
Ensure confirmation of receipt for complaint letters and process cancellations as required.
Update CMS and add summary notes on the complaint, actions taken, and letters posted.
Open a case file with the complaint number and complainant details.
File all correspondence and complaint information in the file on CMS.
Ensure that files are allocated to senior clerks and department heads.
Assist senior personnel with tasks and queries and ad-hoc administrative duties.
Handle inquiries (internal and external clients) and where necessary refer the matter to senior clerks.

Requirements