Cleaning Manager / General Manager - Cleaning

K-Sl Student Hotel; Polokwane; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company seeks a Cleaning Manager to supervise and train cleaning staff, ensuring high-quality service and compliance with health and safety standards. The ideal candidate will have substantial management experience, effective communication skills, and a solid understanding of cleaning practices. This role entails managing resources efficiently and fostering strong client relationships while ensuring team morale.

Qualifications

• Minimum 7 years' experience in a similar environment at middle management level.
• Experience managing large teams and strong health and safety knowledge.
• Understanding of cleaning principles, company policies, and procedures.

Responsibilities

• Oversee and manage all cleaning operations and staff.
• Ensure compliance with health and safety standards.
• Build strong client relationships and manage unit finances.

Skills

Strong client relationship skills

Problem-solving skills

Flexibility and adaptability

Ability to work independently

Strong communication skills

Education

Cleaning Management or related qualification

Job description

Job Description : Cleaning Manager / General Manager - Cleaning (R per annum)

Definition

A cleaning manager is the primary managerial position overseeing cleaning staff in any given facility.

The position includes supervising, training, hiring, and assisting cleaning associates to ensure compliance with corporate standards and client satisfaction.

The cleaning manager receives information from corporate management and clients, and provides directives to cleaning staff.

The manager maintains high standards of quality and consistency among cleaning staff and their work.

Education and Qualification Requirements :

Minimum Requirements: Cleaning Management or related qualification; relevant operations and people management experience; strong health and safety knowledge; minimum of 7 years' experience in a similar environment at middle management level; experience managing large teams; understanding of cleaning principles, company policies, and procedures; good staffing and scheduling skills; strong interpersonal skills and knowledge of industrial relations.

Skills Required :

• Strong client relationship and communication skills,
• Sense of urgency, problem-solving skills,
• Ability to work under pressure,
• Flexibility and adaptability,
• Ability to work independently,
• Willingness to work long hours, after hours, and weekends.

Key Duties / Responsibilities :

• Manage all sites and resources efficiently,
• Respond proactively to client requests,
• Ensure staffing and scheduling meet SLA requirements,
• Maintain high service standards through regular inspections,
• Manage staff, equipment, billing, and costs during unit closures,
• Build strong client relationships to retain contracts,
• Ensure staff presentation standards, uphold company image, and adhere to cleaning methodologies and asset management protocols,
• Schedule and conduct staff training, maintain documentation,
• Communicate effectively with clients and staff, and keep management informed.

Labour Management :

• Allocate staff according to policies,
• Complete and submit timesheets,
• Manage HR and industrial relations issues, participate in CCMA and union meetings if needed,
• Conduct performance appraisals and training needs assessments,
• Ensure staff compliance with company rules.

Health And Safety :

• Adhere to Occupational Health and Safety requirements specific to each site, in line with legislation.

Unit Finances :

• Manage leave liabilities, identify additional business opportunities,
• Authorize and bill for rechargeable and overtime work promptly,
• Ensure debt collection complies with agreements,
• Approve capital expenditure and repairs, order chemicals and consumables within budget.

General :

• Maintain morale and motivation, attend meetings and training,
• Implement initiatives aligned with client and employer objectives,
• Protect and professionally represent the company brand,
• Ensure compliance with statutory and legal requirements,
• Stay updated on company policies and procedures.