Cleaning Manager

Tsebo Solutions; Klerksdorp; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Site Manager to oversee operations and ensure exceptional service delivery. This role involves managing site resources effectively, maintaining high standards through regular inspections, and fostering strong client relationships. The ideal candidate will have a background in restaurant management and a passion for leading teams to success. You'll be responsible for coordinating staff training, managing finances, and ensuring compliance with health and safety regulations. Join this innovative firm and make a significant impact in a dynamic environment where your leadership will shine.

Qualifications

• Extensive experience in management, particularly in restaurant settings.
• Strong leadership and customer service skills essential for team motivation.

Responsibilities

• Manage site operations and ensure high service standards.
• Coordinate with HR for staff allocation and training.
• Oversee financial aspects and maintain client relationships.

Skills

Restaurant Experience

Customer Service

Employee Evaluation

Management Experience

Leadership

P&L Management

Sanitation

Mentoring

Supervising

Education

Managerial Experience

Job description

Responsibilities

1. Take full responsibility and management of your site.
2. Act with utmost urgency when attending to any client request and do so proactively.
3. Allocate the resources of the contract effectively to achieve maximum cleaning output, adhering to SLA resource requirements.
4. Manage output-based contracts efficiently.
5. Proactively work with HR to manage a pool of trained relief staff to prevent service disruptions.
6. Ensure work schedules and job cards are in place for each position and relevant to the site.
7. Maintain high service standards through regular inspections.
8. Manage unit closures, ensuring proper service until the last trading day and completing all related processes within the month of closing.
9. Retain contracts by maintaining excellent service, mitigating cancellation risks, and building strong client relationships.
10. Ensure staff are correctly dressed with name badges, upholding the company's image.
11. Adhere strictly to cleaning methodologies, company policies, quality programs, and legislation.
12. Perform monthly asset checks, maintaining equipment in good condition and arranging repairs as needed.
13. Use and update electronic tools provided by the company effectively.
14. Schedule and conduct training for staff to empower them in their duties, including regular on-job training.
15. Maintain unit files and notice boards as per company policy.

Communication

• Conduct regular client meetings and obtain sign-off on unit visit checklists.
• Respond promptly to client and management requests.
• Complete monthly client-specific records, including hygiene reports, inspection reports, training reports, maintenance reports, and surveys.
• Communicate company information effectively to staff.
• Keep management informed of contract-related issues.

Labour Management

• Coordinate with HR to allocate staff according to policies.
• Complete and submit timesheets timely.
• Manage daily HR and industrial relations issues, adhering to disciplinary procedures.
• Participate in CCMA cases and union meetings if required.
• Conduct performance appraisals, identify development needs, and arrange training.
• Ensure staff compliance with company rules.

Health and Safety

• Ensure adherence to Occupational Health and Safety requirements specific to each site, in line with policies and legislation.

Unit Finances

• Manage leave liabilities and plans according to policies.
• Identify opportunities for additional business and one-off cleaning projects.
• Authorize and bill for rechargeable and overtime work promptly.
• Ensure debt collection aligns with contractual terms.
• Obtain approval for capital expenditure and repairs prior to ordering.
• Order chemicals and consumables within the monthly budget.

General

• Maintain high morale and motivation among staff.
• Attend meetings and training sessions.
• Implement initiatives set by clients or management, supporting functions like Quality, Procurement, Training, HR.
• Represent the TCS brand professionally at all times.
• Adhere to statutory and legal requirements.
• Stay updated on company policies and procedures.

Required Experience

Manager

Key Skills

Restaurant Experience, Customer Service, Employee Evaluation, Management Experience, Math, Employment & Labor Law, Sanitation, Leadership, P&L Management, Mentoring, Supervising, Restaurant Management