Cleaning Manager

Tsebo Solutions; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading facilities management company is seeking a Site Manager in Cape Town. The ideal candidate will oversee site operations, ensure client satisfaction, and maintain high service standards while managing financial aspects. The position requires strong leadership abilities, effective communication skills, and experience in facilities management. Full-time role with competitive compensation.

Qualifications

• Proven management experience.
• Strong leadership and mentoring abilities.
• Understanding of OHS requirements and labor laws.

Responsibilities

• Manage daily operations and staff at the site.
• Ensure high service standards are maintained.
• Conduct regular inspections and client meetings.
• Manage financial aspects and budgets effectively.

Skills

Restaurant Experience

Customer Service

Employee Evaluation

Management Experience

Math

Employment & Labor Law

Sanitation

Leadership Experience

P&L Management

Mentoring

Supervising Experience

Restaurant Management

Job description

Duties & Responsibilities

• Take full responsibility and management of your site
• Act with utmost urgency when attending to any client request and do so pro-actively
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to
• Output based contracts must be managed efficiently
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
• Ensure work schedules / job cards are in place for each position and relevant to site
• Ensure consistently high service standards are maintained for all services in scope with regular inspections
• Unit closures to receive proper service until the last trading day and all processes relating to staff equipment billing and costs are attended to within the month of closing
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required
• Effective use and updating of electronic application / tools issued by the company
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.

Communication :

Regular client meetings with clients signing off unit visit checklist

Responding to clients and management request timeously and action accordingly

Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports cleaning inspection and walk about reports reports on training performed reports on client maintenance matters that were reported by cleaning management and / or completion of client monthly surveys

Effectively communicate and filter company information to staff

Keep line management informed of pertinent issues relating to your contracts.

Labour Management :

Work with HR to allocate staff to sites according to policies and procedure

Complete time sheets and submit to the administration department as per the deadlines

Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied

The Cleaning Manager is required to participate in CCMA cases and union meetings if required

To hold performance appraisals with all cleaning staff reporting to you identify areas for development and training needs

Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety :

Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies quality programmes and legislation.

Unit Finances :

Actively manage unit leave liability and leave plans according to company policies and targets

Continually identify potential of additional business within existing contracts and One off cleaning opportunities

Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month

Ensure debtors collection is in line with contractual agreements

Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed

Chemical and consumables are ordered in line with a monthly pre-determined budget.

General :

Maintain a high standard of morale and motivation

Attend meetings training etc

Implement and manage initiatives and objectives as set out by our clients and / or Tsebo Management and to support functions such as Quality (Star Grading) Procurement Training or HR

Ensure that our TCS brand is protected and represent it professionally at all times

Ensure that statutory / legal requirements are strictly adhered to

To keep abreast of changes in all company policies and procedures

Adhoc duties.

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1