Cleaning Contracts Manager (Commercial)

SHARON NUROCK RECRUITMENT CC; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent recruitment agency seeks a contract manager in Cape Town. The role involves overseeing daily operations, managing client relations, and ensuring high-quality standards. Candidates should have at least 5 years in a similar role, strong leadership skills, and a matric qualification. A valid driver's license and reliable vehicle are necessary. Competitive package offered with opportunities for growth.

Qualifications

• At least 5 years of experience in a similar environment at middle management level.
• Experience managing a large staff complement and a substantial client portfolio.
• Relevant operations and people management experience.
• Valid driver's license and own reliable vehicle.

Responsibilities

• Manage relief staff and ensure work schedules.
• Attend client meetings and respond promptly to requests.
• Allocate staff and handle payroll.
• Comply with OHS Act requirements and company policies.
• Manage leave and ensure billing accuracy.

Skills

Leadership skills

Attention to detail

Sense of urgency

Problem-solving skills

Ability to work under pressure

Flexibility and adaptability

Ability to work independently

Education

Matric qualification

Job description

SUMMARY :

Our client, a longstanding company with over 50 years of industry experience, seeks your contract management expertise to oversee daily operations. You will be responsible for maintaining high-quality standards of the organisation's deliverables in line with site-specific SLAs by managing client relations, staff, and performing cleaning and equipment inspections.

POSITION INFO :

Minimum Job Requirements :

• Matric qualification.
• At least 5 years of experience in a similar environment at middle management level.
• Experience managing a large staff complement and a substantial client portfolio.
• Relevant operations and people management experience.
• Valid driver's license and own reliable vehicle.

Specialist Skills and Knowledge :

• Understanding of cleaning principles and company policies.
• Knowledge of staffing schedules and task allocation to meet site-specific SLAs.
• Strong interpersonal skills and knowledge of industrial relations.
• Excellent client relationship and communication skills.

Key Performance Areas :

Reporting to : Operations Manager or Divisional Manager

• Operations and Service Delivery : Manage relief staff, ensure work schedules, open new sites, maintain service standards, build client relationships, adhere to cleaning methodologies, manage assets, and conduct training.
• Communication : Attend client meetings, respond promptly to requests, and inform management of contract issues.
• Staff Management : Allocate staff, handle payroll, manage HR and IR issues, and conduct performance appraisals.
• Health and Safety : Comply with OHS Act requirements and company policies.
• Finance : Manage leave, ensure billing accuracy, collect debts, approve capital expenditures, and order supplies within budget.
• General : Maintain morale, attend meetings, implement initiatives, and stay updated on company policies.

Competencies :

• Leadership skills
• Attention to detail
• Sense of urgency
• Problem-solving skills
• Ability to work under pressure
• Flexibility and adaptability
• Ability to work independently