Cleaning Area Manager - Pretoria/ JHB

Fidelity Services Group; Midrand; On-site; ZAR 650,000 - 900,000; Full time

Job summary

Fidelity Services Group is seeking a Cleaning Area Manager to deliver professional cleaning services across a defined geographic area in Gauteng. You will ensure client satisfaction, retention and profitability while upholding company policies.

Strong leadership, budgeting, and health & safety understanding are essential. The role requires a minimum of five years in management within cleaning or related services, with exposure to IR, sales and operations.

Qualifications

• Minimum five (5) years management experience in industrial & commercial industry or similar service industry is essential.
• Matric and tertiary qualification preferred.
• Exposure to selling of a service will be advantageous.
• Exposure to Industrial Relations on a shop floor level will be advantageous.
• Preferably from a sales/operations background.
• Computer literate (MS Office, must have good excel skills).
• Valid driver’s license
• Ability to work flexible hours as required.

Responsibilities

• Attend to staff attendance and labour allocation.
• Control equipment per fixed asset policies and procedures.
• Authorize and submit store orders to Stores Department.
• Discipline and grievances handling per company policy.
• Attend to daily messages and client complaints.
• Communicate policy changes to staff.
• Prepare contingency plans for strikes and stay-aways.
• Appraise employees and conduct performance appraisals.
• Comply with retrenchment, promotion, etc.
• Conduct regular site inspections.
• Attend client meetings and distribute minutes.
• Manage engagements, pay rate changes and dismissals with Regional Manager approval.
• Promote non-recurring business (specials).
• Attend Area Manager meetings to discuss wage queries, leave, costing.
• Hold monthly meetings with Supervisory staff and record minutes.
• Ensure compliance with Occupational Health and Safety Act and related regulations.
• Investigate debtor queries and collect cheques as instructed.
• Understand IR processes and hearings; handle HR recruitment tasks.
• Understand cleaning operations, chemical handling, equipment usage and maintenance.
• Understand health and safety requirements on client sites and IOD processes.
• Understand budgeting for chemicals and equipment; manage budgets.
• Liaise with clients and manage diverse customer portfolios.
• Time management and staff pay queries.

Skills

Management experience

MS Office

Excel

Driver's license

Flexible hours

Sales exposure

Industrial relations

Operations background

Education

Matric

Tertiary qualification

Job description

Cleaning Area Manager

Overall Purpose of the Job:

The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.

Minimum Requirements

• Minimum five (5) years management experience in industrial & commercial industry or similar service industry is essential
• Matric and tertiary qualification preferred
• Exposure to selling of a service will be advantageous
• Exposure to Industrial Relations on a shop floor level will be advantageous
• Preferably from a sales/operations background
• Computer literate (MS Office, must have good excel skills)
• Valid driver’s license
• Ability to work flexible hours as required

Job Specification

• Ensure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiated
• Ensure adequate control over all equipment in accordance with fixed asset policies and procedures
• Ensure that store orders are authorized by the Regional Manager and submitted timeously to the Stores Department
• Responsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievances
• Promptly attend to daily messages and complaints
• Ensure that staff is informed of changes that affect them with regard to Company policies
• Prepare contingency plans for strikes and stay-aways
• Appraise employees by way of verbal direction and performance appraisals for supervisory level and above
• Adhere to Company policy and procedure (retrenchment, promotion, etc.)
• Carry out regular inspections at all sites
• Attend certain regular meetings with clients. Where these meetings need to be recorded, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.
• Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.
• Promote the Company’s full range of non-recurring business (specials).
• Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.
• Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutes
• Responsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safety
• Investigate debtor’s queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor’s Department
• IR Experience – understanding the whole process from discipline to being able to be the initiator for the hearing with experience in hearings
• HR – Recruitment of staff, understanding how to deal with people and how to manage them
• Cleaning Operations Experience – must understand the different facets of cleaning, be able to teach it to a new employee – Chemicals, Chemical handling, Colour coding, Cleaning Machine and equipment experience such as Auto Scrubbers, Single disc scrubbers, Wet and Dry vacuum cleaners, Vacuum Cleaners and the maintenance and inspections thereof.
• Health and Safety – Understand Health and safety and what is required on a customer cleaning site, Health and safety file and maintenance thereof, needs to understand the IOD process and how to deal with an IOD
• Budgeting – Needs to understand that each contract has a budget for chemicals and Cleaning equipment etc. Needs to be able to demonstrate thatt they have experience in this area as this is a very important part of the job.
• Client liaison – must be able to deal with different types of clients
• Time management
• Looked after a portfolio of different customers
• Deal with staff pay queries

Behavioral Competencies

• Good numeric and administrative skills
• Good planning, leading and organisational skills
• Good interpersonal skills & people management skills
• Proactive and takes initiative
• Methodical

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.