Cleaner

CMC GLOBAL; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking an experienced Workshop Foreman to lead their automotive service team in Johannesburg. This role is crucial for ensuring top-notch service quality and customer satisfaction. You will oversee the efficient use of resources, supervise a skilled workforce, and maintain high standards of health and safety. Your leadership will drive productivity and profitability while fostering strong relationships with customers and staff. If you are passionate about automotive excellence and have a knack for team management, this opportunity is perfect for you to make a significant impact in a dynamic workshop environment.

Qualifications

• Proven ability to supervise a team effectively.
• Strong technical knowledge in vehicle repair and maintenance.

Responsibilities

• Ensure high-quality service and repair standards.
• Supervise staff and manage workshop resources efficiently.

Skills

Supervision of staff

Customer service skills

Technical knowledge

Negotiation skills

Education

Experience in automotive repair

Tools

Diagnostic equipment

Repair tools

Measuring equipment

Job description

Our client, a well-known automotive vehicle dealer based in Bryanston, Johannesburg South, is looking to employ an experienced Workshop Foreman.

POSITION INFO:

MAIN PURPOSE OF JOB:

• To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction.
• To ensure efficient use of material, equipment, and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the Service Manager.
• Responsible for technicians, apprentices, workshop cleaner/s, wash-bay staff, diagnostic and repair equipment, tools, gauges, and measuring equipment.
• Relationships with customers, company staff, manufacturer’s representatives, Health and Safety Officials, and training authorities.

OBJECTIVES AND KEY TASKS:

Improved profitability:

• To ensure maximum effective use of equipment and labour ensuring high productivity output.
• To ensure all chargeable materials are recorded on job cards for invoicing.
• To ensure minimum wastage of consumable materials.

Customer Satisfaction:

• To ensure a customer satisfying level of service and repair quality.
• To ensure vehicles cleanliness is maintained during service and repair.

Health and Safety:

• To ensure staff take all precautions necessary to effect health and safety in the workshop.
• To ensure customers are protected from any possible dangers or hazards in the workshop.

MAIN JOB FUNCTIONS:

Staff:

• To ensure staff are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians.
• To supervise tests and ensure correct use of equipment and document security.
• To ensure all repair orders are correctly costed, operational numbers and defect codes are forwarded to the costing office for pricing.
• Maintain reasonable control over sublet suppliers, using competent suppliers at the best costing and who can provide timely delivery.

Security:

• Ensure customer’s property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation and materials are accounted for.

Administration:

• To ensure progress of jobs through the workshop.
• To authorise consumable and internal parts requisitions.
• To authorise non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and always maintained.
• To circulate new and up-to-date manuals and literature for new vehicles or techniques.
• Add fixed rate units to all job cards before submission to the costing and claims department.
• Workshop Controlling.

EXPERIENCE AND QUALIFICATIONS:

• The ability to supervise a labour workforce.
• The ability to assess and report on staff performance.
• The ability to discuss and negotiate agreeable solutions to customer problems.
• The ability to maintain personal technical knowledge and skills.