Claims Specialist - UK

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Fully covered medical insurance

Performance-based incentives

Tenure recognition bonuses

Attendance bonuses

Monday breakfasts & dignity packs

Growth & career development programmes

Collaborative, people-centric culture

Job summary

Huntswood Group in Durban is seeking an experienced Insurance Claims Specialist to own AD and recovery claims, assess liability, validate evidence, and deliver fair outcomes for customers and insurers. You will handle complex queries, negotiate recoveries, and maintain accurate case notes while meeting SLAs in a fast-paced environment.

A Matric/NQF4 and 1–3 years in insurance are preferred, with strong communication and Microsoft Office skills.

Qualifications

• Matric /NQF Level 4 equivalent.
• 1–3 years relevant experience in insurance.
• Strong insurance background; motor insurance a big win.
• Experience with AD claims, third‑party liability and/or recoveries.
• Brilliant communication and negotiation skills.
• A sharp investigative mindset.
• Confidence handling inbound and outbound calls.
• Ability to work under pressure and meet SLAs.
• Solid Microsoft Office skills.

Responsibilities

• Own a diverse portfolio of AD, third‑party, and recovery claims
• Assess liability, validate evidence & analyse claim circumstances
• Engage confidently with customers, insurers & stakeholders
• Drive recoveries and negotiate outcomes that maximise value
• Handle complex queries and complaints with professionalism
• Keep accurate, compliant and detailed case notes
• Deliver fair, fast, and high‑quality decisions

Skills

Insurance claims knowledge

AD claims

Third-party liability

Recoveries

Communication & negotiation

Investigative mindset

Phone handling inbound/outbound

Working under pressure & SLAs

Microsoft Office

Education

Matric / NQF Level 4

Tools

Microsoft Office

Job description

Job Description

Are you the one people call when things go wrong because you always find the right answer?

Do you love solving complex claims, uncovering the real story, and delivering fair outcomes?

If yes… this role is made for you.

Join a Team Where Your Expertise Really Matters!!!

Step into a dynamic role where you’ll handle Accidental Damage claims, drive successful Recoveries, and manage Third‑Party liability all while making a real impact on customer experience and business outcomes. Here, you won’t just process claims. You’ll own them, investigate them, and deliver resolutions that count.

What You’ll Do

• Own a diverse portfolio of AD, third‑party, and recovery claims
• Assess liability, validate evidence & analyse claim circumstances
• Engage confidently with customers, insurers & stakeholders
• Drive recoveries and negotiate outcomes that maximise value
• Handle complex queries and complaints with professionalism
• Keep accurate, compliant and detailed case notes
• Deliver fair, fast, and high‑quality decisions

What You Bring

• Matric /NQF Level 4 equivalent
• 1–3 years relevant experience in insurance
• Strong insurance background (motor insurance a big win)
• Experience with AD claims, third‑party liability and/or recoveries
• Brilliant communication & negotiation skills
• A sharp investigative mindset
• Confidence handling inbound & outbound calls
• Ability to work under pressure and meet SLAs
• Solid Microsoft Office skills

Why You’ll Love It Here

Benefits designed to help you thrive, personally and professionally

• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work every day like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”