Claims Processing & Customer Service Coordinator

Rand Mutual - RMA; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Rand Mutual Assurance is seeking a Claims Administrator to support the claims team. You will capture claims, follow up on documents, and index files while ensuring updates to stakeholders through email, phone, and SMS.

The role also covers branch administration and handling walk-in queries in line with the service level agreement. Key requirements include NQF Level 5 business admin qualifications, 2–3 years clerical experience, strong data-entry and typing skills, and solid MS Office

Qualifications

• NQF Level 5 Higher Certificate or Advanced National Certificate in business administration or commerce.
• 2 to 3 years clerical, scanning and indexing experience required.
• Data-entry experience and good typing skills.
• Additional insurance related qualifications or training advantageous.

Responsibilities

• Capture claims and follow up on outstanding documents from stakeholders.
• Index documents and communicate updates to stakeholders via email, phone or SMS.
• Assist with day-to-day branch administration and handle walk-in queries.
• Channel stakeholder queries according to the Service Level Agreement.
• Manage queries from customers and provide backup support for the team.
• Capture Temporary Total Disablement for payment when required.

Skills

Data entry

Typing

Customer service

MS Office

Education

NQF Level 5 Higher Certificate or Advanced National Certificate in business administration or commerce

Tools

MS Office Suite

Job description

Rand Mutual Assurance is seeking a Claims Administrator to support the claims team. You will capture claims, follow up on documents, and index files while ensuring updates to stakeholders through email, phone, and SMS.

The role also covers branch administration and handling walk-in queries in line with the service level agreement. Key requirements include NQF Level 5 business admin qualifications, 2–3 years clerical experience, strong data-entry and typing skills, and solid MS Office