Claims Handler

Findojobs South Africa; Wes-Kaap; On-site; ZAR 150,000 - 220,000; Full time

Job summary

A leading BPO in Cape Town is hiring a Claims Handler to deliver an exceptional customer service experience. You will handle inbound calls, assist with claims, and ensure customer satisfaction. This role requires strong communication skills and attention to detail, alongside a National Senior Certificate.

Benefits

Free Transport to Home within 35km radius

Market related salary with shift and medical allowances

Qualifications

• South African Citizen required.
• Clear Credit record and Clear Criminal record are mandatory.
• 6-12 months consecutive customer service experience.

Responsibilities

• Handle inbound calls to address customer inquiries and claims.
• Assist customers with complex claim questions and resolve issues.
• Record details of interactions and escalate unresolved issues.

Skills

Attention to detail

Problem-solving skills

Effective communication

Empathy

Typing Speed

Computer Literacy

Education

National Senior Certificate (Matric Certificate)

Tools

MS Office

Job description

Our client, a World-renowned BPO in Cape Town, is looking for Claims Handlerto join their growing team.

As a Claims Handler, you will handle majorly inbound calls. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs.

Essential Functions

• Address incoming telephone, digital, or written inquiries
• Assist customer with complex claim questions, resolving issues, and educating members
• Strong attention to detail and complex problem-solving skills
• Effective communication, empathy and motivational skills
• Understand and addresses customer needs which may include complex benefit questions, resolve issues, and educate Members. Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it
• Escalate unresolved and pending customer grievances
• South African Citizen
• Must have a National Senior Certificate (Matric Certificate)
• Must have a Clear Credit record, non-negotiable
• Must have a Clear Criminal record, non-negotiable
• Must be willing to work night shift, non-negotiable
• Neutral English Accent (mandatory)
• 6-12 months consecutive customer service experience
• Typing Speed 25wmp 95%
• Soft skills & Telecommunications Experience (Advantageous)
• Computer Literacy (MS Office, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written)

Salary : Market related, S ift Allowance, Medical Allowance, Provident Fund, Pay for Performance

Shifts and benefits :

• Monday to SundayUK rotational 9-hour shifts between9am and 11pm
• Free Transport to Home - within 35km radius from CBD, if scheduled to work after 18h00 pm (SA time) Monday to Sunday

Location - Based in Cape Town, CBD

Date of Joining : June 2025

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail]

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