Claims Handler

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Fully remote position

Health and wellness benefits

Training and career development

Job summary

Placements24 is seeking a detail-oriented Claims Handler for a fully remote role in South Africa. You will manage the end-to-end process of insurance claims, from reporting to settlement, ensuring accuracy and timeliness while adhering to policy terms.

You will communicate with policyholders, gather documentation, investigate claims, assess liability, and negotiate settlements when appropriate. You will maintain precise records in our claims system and collaborate with assessors, repairers, and

Qualifications

• Experience as a Claims Handler or similar administrative role in insurance.
• Good understanding of general insurance principles and policy types.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks.
• Strong communication skills, both written and verbal, for effective interaction with clients and stakeholders.

Responsibilities

• Receive, log, and process incoming insurance claims accurately and efficiently.
• Contact policyholders and other relevant parties to gather necessary information and documentation.
• Investigate claim details, assess liability, and determine the extent of coverage based on policy terms.
• Negotiate settlements with claimants and third parties where appropriate, ensuring fairness and compliance.
• Maintain clear and concise records of all claim activities and communications in the claims system.
• Liaise with assessors, repairers, and legal advisors as required to facilitate claim resolution.

Skills

Detail-oriented

Organizational skills

Communication skills

Claims software experience

Insurance knowledge

Tools

Claims management software

Job description

About the Role

Our client is looking for a detail-oriented and efficient Claims Handler to join their fully remote team. In this role, you will manage the end-to-end process of insurance claims, from initial reporting to final settlement. You will be responsible for assessing the validity of claims, investigating circumstances, and ensuring timely and fair resolution while adhering to company policies and regulatory standards. This is an ideal opportunity for an organised individual seeking a flexible remote role within the insurance sector, contributing to client satisfaction and company integrity.

Key Responsibilities

• Receive, log, and process incoming insurance claims accurately and efficiently.
• Contact policyholders and other relevant parties to gather necessary information and documentation.
• Investigate claim details, assess liability, and determine the extent of coverage based on policy terms.
• Negotiate settlements with claimants and third parties where appropriate, ensuring fairness and compliance.
• Maintain clear and concise records of all claim activities and communications in the claims system.
• Liaise with assessors, repairers, and legal advisors as required to facilitate claim resolution.

Requirements

• Previous experience in a Claims Handler or similar administrative role within the insurance industry.
• Good understanding of general insurance principles and policy types.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks.
• Strong communication skills, both written and verbal, for effective interaction with clients and stakeholders.
• Proficiency in standard office software and experience with claims management systems is a plus.
• A proactive approach to problem-solving and a commitment to customer service.

Benefits

• Competitive salary package.
• Enjoy the flexibility of a fully remote position.
• Comprehensive health and wellness benefits.
• Opportunities for ongoing training and career development in the insurance field.
• Supportive team environment that fosters collaboration and professional growth.