Claims Client Carrier Relationship Officer

Marsh & Mclennan Companies; Durban; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

Marsh & Mclennan Companies seeks a Claims Client Carrier Relationship Officer in Durban, offering exposure to various clients and insurers. This hybrid role emphasizes claims management, strong communication, and organizational skills, supporting client success through effective claims services.

Benefits

Opportunities for on-the-job training

Flexible work environment

Benefits per location HR policy

Qualifications

• Over 2 years of insurance claims experience preferred.
• High client service orientation.
• Strong work ethic and team spirit.

Responsibilities

• Review and understand incoming documentation.
• Communicate for updates and requests.
• Build and maintain effective relationships.

Skills

Insurance and claims handling knowledge

Excellent communication skills in English

Strong numerical skills

Organizational skills

Interpersonal skills

Teamwork ability

Comfortable with technology

Proficient in Microsoft Office

Ability to manage time effectively

Education

Previous insurance studies

Job description

Claims Client Carrier Relationship Officer

Location: Durban - Glasshouse, Johannesburg - Alice

Type: Full time, Hybrid

Posted: 2 Days Ago

Requisition ID: R_Company

Company: Marsh

Description

Marsh McLennan is seeking candidates based in Durban or surrounding KWZ area for the position of Claims Client Carrier Relationship Officer.

What can you expect?

• Exposure to a large number of Marsh small to medium size clients and their insurance products and claims
• Interaction with some of the largest insurers in South Africa
• Fast-paced, well-structured, and paperless claims services
• Providing essential claims services to support client business success

What is in it for you?

• A solid platform to grow your technical skills and expertise in insurance
• Opportunities for on-the-job training and online learning
• Being part of a global organization
• Benefits as per the location HR policy

Responsibilities

• Review and understand incoming documentation, seeking guidance when necessary
• Identify policies and coverages, validate where needed, and clarify uncertainties
• Communicate with clients, colleagues, third parties, or insurers for updates and requests
• Support procedural guidance for clients and facilitate information exchange
• Generate and validate claims reports, distribute as required
• Adhere to compliance/regulatory standards and Marsh's professional standards
• Build and maintain effective relationships with clients, colleagues, and insurers
• Proactively manage tasks to meet deadlines and service standards
• Manage and prioritize workloads, escalate issues as needed
• Manage outstanding claims according to professional standards

Requirements

• Insurance and claims handling knowledge
• Excellent communication skills in English
• Strong numerical and organizational skills
• Interpersonal skills and teamwork ability
• Comfortable with technology and proficient in Microsoft Office
• Ability to work under pressure and manage time effectively
• Previous insurance studies are advantageous

Preferred Experience

• Over 2 years of insurance claims experience, preferably in commercial claims
• High client service orientation and drive for personal development
• Strong work ethic and team spirit

Marsh McLennan is a global leader in risk, strategy, and people consulting, with annual revenue of $24 billion and over 90,000 colleagues worldwide. We are committed to diversity, inclusion, and flexible work environments.

We welcome candidates to contact us for specific needs and support during recruitment. Our hybrid work model combines remote work with in-office collaboration, with at least three days in the office per week.

For more information, visit our website or follow us on LinkedIn and X.

We are committed to providing reasonable accommodations for candidates with disabilities to participate fully in the recruitment process.