Claims Client Carrier Relationship Officer

Marsh Middle East and Africa; Durban; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Claims Client Carrier Relationship Officer in Durban. This role offers exposure to a diverse range of clients and insurers, providing essential claims services to ensure business success. You will enhance your technical skills through on-the-job training while being part of a global organization. Ideal candidates will possess strong communication and numerical skills, along with a passion for client service. Join a dynamic team that values diversity and offers a hybrid work environment, balancing remote work with in-office collaboration.

Benefits

On-the-job training

Flexible working hours

Diverse work environment

Professional development opportunities

Qualifications

• Experience in insurance claims, preferably commercial claims.
• Ability to work under pressure and manage workloads effectively.

Responsibilities

• Review documentation and provide guidance as necessary.
• Communicate with clients and insurers for updates and queries.
• Generate claims reports and validate information.

Skills

Insurance and claims handling knowledge

Clear and concise communication skills

Strong numerical skills

Excellent organization skills

Interpersonal skills

Problem-solving ability

Time management skills

Education

Previous insurance studies

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Marsh McLennan is seeking candidates, based in Durban or surrounding KWZ area, for the following position:

Claims Client Carrier Relationship Officer

What can you expect?

• Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
• Exposure to some of the largest insurers in South Africa
• Fast paced work environment
• Well-structured and paperless claims services
• Providing essential claims services to ensure client business success
  
  

What is in it for you?

• Solid platform to grow and build your technical skills and expertise in insurance.
• Ability to enhance your skills via various on the job training and internal online resources.
• Being part of a global organization
• All benefits as per the location HR policy will be applicable
  
  

We will count you on to.

• Review and understand incoming documentation seeking guidance or advice where necessary
• Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
• Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
• Provide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clients
• Communicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalations
• Generate claims reports from internal system as required, validate, supplement and distribute as necessary
• Adhere to compliance / regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential E&O situations
• Build and maintain effective relationships with clients, colleagues, third parties and insurers
• Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times
• Proactively handle tasks and activities to ensure adherence to local or client service standards, or KPI's
• Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
• Manage overall adherence to Marsh Policies
• Manage outstanding run off claims per the professional standards
  
  

What you need to have?

• Insurance and claims handling knowledge
• Clear and concise oral and written communication skills in English.
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Be comfortable and have experience working with technology
• Proficient in Microsoft Office tools – Outlook, Word and Excel
• Ability to work under pressure
• Strong time management skills
• Ability to problem solve
• Previous insurance studies will be advantageous
  
  

What makes you stand out?

• Work experience in Insurance with, 2+ years of previous insurance claims preferably commercial claims
• Ability to deal with work pressures and client demands
• Demonstrate a high passion for client service and satisfaction
• Demonstrate a drive for personal development and growth
• Clear work history of high performance and adherence to Marsh Standards and performance goals
• Good work ethic and a team player
• Strong verbal & written communication skills
  
  

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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