Claims Broker

First Risk and Advisory Services (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in Johannesburg is looking for a candidate with a related degree and experience in short-term insurance to provide excellent customer service and ensure compliance with relevant regulations. The role includes tasks such as resolving queries, maintaining administrative processes, and providing support to enhance operational efficiency.

Benefits

Opportunities for training and upskilling

Challenging work environment

Networking and collaboration opportunities

Qualifications

• Experience of 3+ years in relevant roles.
• Knowledge of Commercial and Personal Lines insurance.
• RE Certificate and recent DOFA statement are required.

Responsibilities

• Resolve customer queries efficiently.
• Monitor changes in laws and regulations.
• Maintain filing systems for the business unit.

Skills

Customer service

Problem solving

Regulatory compliance

Education

Related Degree or Diploma

Job description

• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.

You’ll Be an Ideal Candidate If You Have

• Related Degree or Diploma.
• Experience : 3+ year's related experience.
• Person must not be an unrehabilitated insolvent.
• Must have experience in Commercial and Personal Lines
• Short-term insurance experience
• RE Certificate
• DOFA statement – dated not longer than 3 months
• Product specific training certificates
• Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2022 , 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024 .

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in collaborative environments.
• Able to work effectively in a complex and forever changing environment.
• Have courage to have tough conversations
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Apply now if you are interested to take the next step. We look forward to engaging with you further!!

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02 / 07 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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