Claims Advisor (Third Party)

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading service provider in claims management in Umhlanga Rocks is looking for a dedicated Customer Service Agent. You will serve as a primary point of contact for customers regarding their insurance claims, ensuring fair and timely resolutions. The ideal candidate has at least one year of experience in insurance claims, clear communication skills, and a commitment to customer satisfaction. This role involves managing inbound and outbound calls while adhering to regulations.

Qualifications

• Clear credit and criminal record.
• At least 1 year of experience in insurance claims (local or international).
• Proven experience in the insurance industry.
• Track record of high performance.
• Excellent command of English, both written and verbal.
• Attention to detail.
• Strong analytical and numeric skills.

Responsibilities

• Prioritize customer interests while providing exceptional service.
• Manage both outbound and inbound calls, handling cases from start to finish.
• Engage effectively with customers to resolve complaints promptly.
• Lodge claims, update details, and make adjustments or cancellations as needed.

Skills

Assisting customers with insurance claims

Handling inquiries via email and phone

Proactively identifying issues before they escalate

Managing escalated calls and complaints according to procedures

Providing world-class customer service to international clients

Collaborating across departments to resolve issues

Education

National Senior Certificate (Grade 12)

Job description

Job Overview

Working in our claims department, you'll be a key point of contact for customers with insurance claims queries. Our goal is to provide fair and timely resolutions, ensuring customer concerns are appropriately handled every time.

Your main objective is to understand, address, and resolve customer issues while adhering to treating customers fairly and following FCA guidelines.

Enjoy working in a fast-paced, vibrant, and rewarding environment alongside a dedicated team.

Job Responsibilities

• Prioritize the customer’s interests while providing exceptional service.
• Manage both outbound and inbound calls, handling cases from start to finish.
• Engage effectively with customers to resolve complaints promptly.
• Lodge claims, update details, and make adjustments or cancellations as needed.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear credit and criminal record
• At least 1 year of experience in insurance claims (local or international)
• Proven experience in the insurance industry
• Track record of high performance
• Excellent command of English, both written and verbal
• Attention to detail
• Strong analytical and numeric skills

Required Skills

• Assisting customers with insurance claims
• Handling inquiries via email and phone
• Proactively identifying issues before they escalate
• Managing escalated calls and complaints according to procedures
• Providing world-class customer service to international clients
• Collaborating across departments to resolve issues

Salary Range and Work Times

• Salary to be discussed at the interview
• UK hours and rotational shifts

Core Behaviors

Employees at Huntswood, a ResultCX company, embody:

A Winning Mindset

• Bring your "A" game — passion is contagious; work as if every day is your first.
• Strive for continuous improvement; challenge the status quo.

Servant Leadership

• Enable and empower all employees — they are our greatest asset.
• Do the right thing — act with empathy, respect, and integrity at all times.

Deliver WOW!

• Own it — take responsibility and find solutions.
• Deliver unbelievable service — create "WOW" moments for customers every time.