Claims Administrator – Temp

Jobtailor; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Jobtailor is seeking an organized claims administrator to support the entire claims lifecycle in a client-focused manner. You will liaise with clients, insurers, TPAs and internal teams to ensure timely progression and accurate documentation.

The role requires experience in personal line claims (3–5 years) and FAIS/RE compliance, with strong Microsoft Office skills and Cardinal C360 familiarity.

Qualifications

• Matric required.
• FAIS and RE compliance mandatory or advantageous.
• 3–5 years short-term insurance experience in Personal Line Claims mandatory.
• Computer literate (Microsoft Office Suite).
• Experience with Cardinal C360 and insurance administration systems advantageous.

Responsibilities

• Provide efficient, accurate and customer-focused administrative support throughout the claims lifecycle.
• Act as the primary liaison between clients, the outsourced Claims Administrator (TPA), insurers, assessors and internal stakeholders.
• Monitor claim progress and ensure claims are progressed within agreed service levels.
• Maintain accurate records.
• Resolve routine queries.
• Coordinate communication across stakeholders.
• Support compliance with insurer, regulatory and company requirements.
• Validate claims and documentation.
• Liaise with TPAs, insurers and service providers.
• Provide client communication and customer service.
• Support claims resolution, client retention and referral generation.
• Gather customer feedback and conduct surveys.
• Resolve queries and complaints.
• Support compliance and risk management.
• Complete reporting and administration.

Skills

Customer service

Communication

Problem-solving

Education

FAIS Compliance

RE Compliance

Tools

Cardinal C360

Insurance Administration Systems

Job description

• Provide efficient, accurate and customer-focused administrative support throughout the claims lifecycle
• Act as the primary liaison between clients, the outsourced Claims Administrator (TPA), insurers, assessors and internal stakeholders
• Monitor claim progress and ensure claims are progressed within agreed service levels
• Maintain accurate records
• Resolve routine queries
• Coordinate communication
• Support compliance with insurer, regulatory and company requirements
• Validate claims and documentation
• Liaise with TPAs, insurers and service providers
• Provide client communication and customer service
• Support claims resolution, client retention and referral generation
• Gather customer feedback and conduct surveys
• Resolve queries and complaints
• Support compliance and risk management
• Complete reporting and administration

Requirements

• Matric
• FAIS and RE compliant (mandatory or advantageous)
• 3 - 5 years short term insurance experience in Personal Line Claims is mandatory
• Computer literate (Microsoft Office Suite)
• Experience working on Cardinal C360 and insurance administration systems (advantageous)

Core Competencies

Demonstrates expertise in managing the claims lifecycle, ensuring compliance with regulatory requirements, and providing exceptional customer service. Proficient in coordinating communication among stakeholders and maintaining accurate records to support claims resolution and client retention.

Highest-signal resume keywords

• Short Term Insurance Experience
• Claims Administration
• Customer Service
• FAIS Compliance
• Microsoft Office Suite

ATS Optimization Keywords

Hard Skills

• Claims Validation
• Record Maintenance
• Query Resolution
• Reporting
• Risk Management

Soft Skills

• Customer-Focused
• Communication
• Problem-Solving

Certifications & Qualifications

• FAIS Compliance
• RE Compliance

Industry Keywords

• Claims Lifecycle
• Client Retention
• Regulatory Compliance
• Service Levels
• Feedback Gathering

Tools & Technologies

• Cardinal C360
• Insurance Administration Systems