Claims Administrator

MVIA; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A customer service company in South Africa is seeking a dynamic Claims Administrator Agent to join their Operations Team. You will handle calls and emails, resolve customer queries, and strive to meet performance metrics. Ideal candidates are passionate, adaptable, and ready to make an impact in a rewarding environment.

Qualifications

• Strong communication skills to answer calls and respond to emails.
• Ability to resolve queries and provide product/service information.
• Adaptability to meet call centre metrics and improve processes.

Responsibilities

• Answer calls and respond to customer emails.
• Resolve queries and provide product/service information.
• Achieve first-call resolution and meet key performance metrics.

Job description

MVIA is searching for a dynamic Claims Administrator Agent to join our Operations Team! Bring your passion for helping others as you tackle calls and emails with confidence, deliver lightning-fast solutions, and create exceptional experiences for every customer. If you’re ready to make a real impact and thrive in a fast-paced, rewarding environment, we want YOU on our team!

Role Responsibilities

All functions and duties related to the position include, but are not limited to the following:

• Answer calls and respond to customer emails
• Resolve queries and provide product/service information
• Achieve first-call resolution and meet key performance metrics
• Document interactions as per company procedures
• Report trends and assist with call logs and reports
• Strive to meet call centre metrics
• Participate in training and follow company policies
• Stay updated on products/services and follow company policies
• Work with the team to improve processes