CIC Manager : Customer Accounts

Blue Label Telecoms; Randburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading telecom company in Randburg is seeking a proactive CIC Manager for Customer Accounts. The role focuses on supporting financial decision-making and managing customer satisfaction through efficient processes and team leadership. The ideal candidate must have experience in credit management and a strong analytical background. This position emphasizes compliance and collaboration within a dynamic team environment.

Qualifications

• Proactive and analytical skills.
• Experience in customer account management.
• Strong understanding of financial controls.

Responsibilities

• Support financial decision-making through accurate reporting.
• Manage credit processes and account queries.
• Ensure customer satisfaction through efficient service delivery.

Job description

Job Purpose

We are seeking a proactive and analytical CIC Manager : Customer Accounts to support financial decision-making through accurate reporting, customer account management, financial control, and process improvement. The role involves managing credit processes, account queries, and ensuring customer satisfaction through efficient service delivery.

Key Responsibilities

Customer & Account Management

Implement customer-centric processes and analyse CRM statistics.

Handle customer queries, reconciliations, and account investigations.

Manage product credits, invoices, statements, and credit note issuance.

Financial Operations

Daily investigations of unallocated receipts and unknown deposits.

Prepare credit limit calculations and manage temporary overdrafts.

Ensure compliance with company credit policies.

System & Configuration Management

Accurately capture customer data and apply correct pricing structures.

Configure and activate devices and products on various systems.

Manage installations, billing options, device swaps, and contracts.

Leadership & Collaboration

Lead and develop a high-performing team aligned with company values.

Foster a culture of accountability, innovation, and collaboration.

Engage with stakeholders and promote equal opportunity principles.

Financial Controls

Monitor compliance with internal controls and credit policy.

Continuously improve processes and mitigate operational risks.