Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (V&A Waterfront Boutique)

Lindt & Sprüngli (Australia) Pty Ltd; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lindt & Sprüngli (Australia) Pty Ltd in Cape Town is seeking a passionate Retail Associate to deliver a world-class premium experience. You will welcome customers, educate them on Lindt products, handle transactions, upsell, maintain store standards and support stock management.

Ideal candidates have retail experience, strong customer service, and proficiency with Microsoft Office. Join a premium brand that values responsibility, collaboration and excellence.

Qualifications

• Customer service experience in a retail setting.
• Sales skills with ability to upsell and meet targets.
• Experience handling credit card transactions.
• Previous experience in customer service.
• Previous experience in a similar retail environment.
• Grade 12. Proficiency in Microsoft Office (Excel and PowerPoint).

Responsibilities

• Deliver exceptional customer service at all times, across the shop and over the phone.
• Greet customers and provide a memorable Lindt experience.
• Educate customers on Lindt products and tasting profiles.
• Upsell to increase transaction value and promote promotions.
• Process orders through the POS and manage cash/float.
• Maintain clean, tidy store, restock and assist with stock checks.
• Handle monthly stock counts and assist with inventory management.

Skills

Customer service

Sales skills

Credit card handling

Retail experience

Education

Grade 12

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving, and restocking products
• Using all instore equipment, machines, and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Knowledge, Skills & Experience

• Customer Service
• Sales skills
• Ability to handle credit card transactions
• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)