Chinese Liaison Controller- Corridor Control Tower M / F

Agl Group; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player seeks a Chinese Liaison Controller to bridge communication between the company and its Chinese clientele. This pivotal role requires fluency in Mandarin and English, along with a deep understanding of Chinese business culture. The successful candidate will excel in customer communication, operations coordination, and relationship management, ensuring exceptional service and satisfaction. Join a dynamic team that values innovation and cultural understanding, and make a significant impact in a company dedicated to transforming Africa through logistics solutions.

Qualifications

• 5+ years of industry-related experience in logistics or operations.
• Strong understanding of Chinese business culture and practices.

Responsibilities

• Serve as the primary contact for Chinese customers, ensuring smooth communication.
• Coordinate with internal departments to meet customer requirements and resolve issues.
• Prepare reports on customer feedback and analyze data for improvements.

Skills

Fluency in Mandarin

Fluency in English

Excellent communication skills

Interpersonal skills

Organizational skills

Multitasking abilities

Education

Matric

Bachelor's degree in business administration

Bachelor's degree in Operations Management

Tools

Microsoft Office Suite

CRM software

Job description

General Information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.

AGL is also present in Haiti and Timor. Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? Join AGL, the leading multimodal logistics operator on the African continent!

Contract

PERMANENT

Location

Africa, South Africa, JOHANNESBURG

Job Purpose

The Chinese Liaison Controller is responsible for bridging the gap between the company and its Chinese customer base. This role involves ensuring smooth communication, understanding customer needs, and facilitating efficient operations to meet those needs.

The ideal candidate will be fluent in Mandarin and English, have a strong understanding of Chinese business culture, and possess excellent organizational and interpersonal skills.

Job Function

1. Customer Communication:
   • Serve as the primary point of contact for Chinese customers.
   • Respond to customer inquiries promptly and accurately via phone, email, and in-person meetings.
   • Translate customer requirements and feedback from Mandarin to English and vice versa.
   • Ensure high levels of client satisfaction by providing exceptional service and support.
   • Address and resolve any issues or concerns promptly and effectively.
2. Operations Coordination:
   • Coordinate with internal departments to ensure customer requirements are met.
   • Monitor the status of customer orders and ensure timely delivery.
   • Assist in resolving any operational issues that may arise, keeping the customer informed throughout the process.
   • Assist with load planning.
   • Assist with estimates.
   • Assist with weekly and monthly reporting.
   • Support department with operations/accounts functionality.
3. Relationship Management:
   • Develop and maintain strong relationships with key Chinese customers.
   • Understand and anticipate customer needs to provide proactive solutions.
   • Organize and participate in customer meetings, visits, and events as required.
   • Act as the primary point of contact for key accounts.
   • Understand clients' business needs, goals, and challenges.
4. Cultural Mediation:
   • Facilitate effective communication between Chinese customers and the company, considering cultural nuances.
   • Provide cultural training and insights to internal teams to enhance understanding and cooperation.
5. Reporting and Analysis:
   • Prepare regular reports on customer feedback, order status, and any issues encountered.
   • Analyze customer data to identify trends and areas for improvement.
6. Documentation and Compliance:
   • Ensure all customer communications and transactions are documented accurately.
   • Assist in ensuring compliance with relevant regulations and company policies.
7. Continuous Improvement:
   • Identify opportunities to streamline operations and improve customer satisfaction.
   • Participate in process improvement initiatives and projects.

Minimum Education and Experience Requirements

• Matric
• Bachelor's degree in business administration, Operations Management, or a related field.
• Fluency in Mandarin and English (written and spoken).
• Minimum 5 years Industry related experience.
• Minimum of 3 years of experience in a customer-facing role, preferably within an operations or logistics environment.
• Strong understanding of Chinese business culture and practices.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Knowledge: Must be able to offer end-to-end supply chain solutions.