Chief Technical Officer

Ictengage; Johannesburg; On-site; ZAR 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Chief Technical Officer (CTO) to drive their technical strategy and oversee operations. This pivotal role involves collaborating with internal teams, clients, and suppliers to ensure successful delivery of solutions across various platforms. The ideal candidate will possess a blend of deep technical expertise and strong leadership skills, guiding architectural planning, vendor management, and support services. This position offers a unique opportunity to shape the technological landscape of the organization while fostering innovation and excellence in service delivery. If you thrive in a dynamic environment and are ready to make a significant impact, this role is for you.

Qualifications

• 8-10 years in technical leadership or architectural roles required.
• Proven experience with multi-vendor environments essential.

Responsibilities

• Lead technical architecture design and planning.
• Act as a senior advisor on complex client projects.

Skills

Strategic thinking

Communication skills

Analytical skills

Problem-solving

Decision-making

Contingency planning

Risk management

Project management

Change management

Education

Bachelor’s degree in Computer Science

Master’s degree in Information Technology

Tools

Kaseya Autotask

Kaseya VSAX

Kaseya Quote Manager

CloudQuote

Microsoft platforms

Sophos

Silicon Sky

N-able

Cambium

Unifi

Grandstream

Job description

The Chief Technical Officer (CTO) is a senior leadership position responsible for steering the overall technical strategy, overseeing technology operations, and ensuring the successful delivery of solutions and services. This individual will work closely with internal teams, customers, and suppliers to lead architectural planning, implementation, support services, and vendor management across a range of platforms and technologies. The ideal candidate will combine deep technical expertise with strong leadership and strategic insight.

Key Responsibilities
Solutions Architecture

• Lead technical architecture design and planning.
• Conduct technical scope sessions with clients and internal teams.
• Manage and participate in customer and supplier meetings for requirements gathering and strategy alignment.
• Design detailed implementation and contingency plans.
• Oversee testing, deployment, and execution of technical solutions.

Customer Success Consultants

• Act as a senior advisor on complex client projects and initiatives.
• Deliver advanced training and mentorship to the Customer Success team.
• Review and support the development of technical proposals and RFP responses.

Support Oversight

• Provide senior advisory support on technical escalations.
• Develop and conduct training programs for support staff.
• Oversee incident management for both server and supplier issues.
• Drive development and enforcement of Standard Operating Procedures (SOPs).
• Handle service reconciliations, escalations, and reporting.

Domains Management

• Provide leadership in consultation, scoping, implementation, administration, and ongoing management across all domain-related projects.

Vendor and Platform Oversight
Microsoft – Tenant & Supplier

• Full lifecycle involvement: consultation, scoping, implementation, administration, and management.
• Manage Microsoft portals, pricing administration, and handle supplier queries and escalations.

Silicon Sky – Tenant & Supplier

• Oversee product consultation, implementation, tenant administration, and supplier management.
• Handle pricing and supplier portal operations.

Sophos – Tenant & Supplier

• End-to-end management from product consultation to supplier engagement.
• Ensure platform and security implementations meet industry standards.

Nable Cove Data

• Full responsibility for consultation, implementation, administration, and management.
• Consultation on products and services.
• Scoping.
• Implementation.
• Administration.
• Management.

Nable Mail Assure

• Consultation on products and services.
• Scoping.
• Implementation.
• Administration.
• Management.

Connect

• Lead consultation, proposal development, scoping, and management for Fresh Service solutions and related integrations.

Networking Solutions

• Cambium, Unifi, Grandstream (Tenant)
• Provide consultation and scoping services.
• Manage ongoing operations and system enhancements.

Internal Operations

• Oversee internal systems including:
• Kaseya Autotask
• Kaseya VSAX
• Kaseya Quote Manager
• CloudQuote.

Administer hosted environments and lead internal project advisory functions. Support PR and marketing with technical content development and strategy.

Requirements
Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 8–10 years of experience in a technical leadership or architectural role.
• Proven experience with multi-vendor environments (Microsoft, Sophos, Silicon Sky, N-able, Cambium, Unifi, Grandstream).
• Deep understanding of SaaS platforms, security systems, and cloud-based services.
• Experience managing support teams, professional services, and vendor relationships.

Key Skills & Competencies

• Strategic thinking with the ability to translate business needs into technical strategy.
• Exceptional communication and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience in contingency planning and risk management.
• Expertise in project and change management.