Chief Risk Officer

Mission

To ensure proactive & effective management of all risk exposure of an internal or external nature across the MTN Footprint.

1. To provide the overall leadership, vision, and direction for risk across all business units.
2. To oversee risk-taking/risk management activities across the Opco.
3. To drive the implementation of all aspects of the risk and governance function, including implementation of processes, tools, and systems to identify, assess, measure, manage, monitor, and report risks.
4. To develop risk management policies, including the quantification of the Opco’s risk appetite through specific risk limits.
5. To implement a set of risk metrics and reports, including losses and incidents, key risk exposures, and early warning indicators.
6. To develop the analytical systems and data management capabilities to support the risk management program.
7. To verify risk mitigation and controls through internal audits and forensic management that test and validate the control environment.
8. To provide proactive advisory service to the CEO.

Financial Perspective (20%)

1. Drive increase in Shareholder return by ensuring that business processes are aligned to achieve all elements on the business scorecard (e.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management, and Net Subscriber Additions).
2. Analyse all costs associated with risk non-compliance, maintenance, and prevention.
3. Ensure risk evaluation, which involves comparing estimated risks with criteria established by the organisation such as costs, legal requirements, and environmental factors, and evaluate and advise on the organisation's previous handling of risks.
4. Ensure Internal Audit and Forensics processes are effectively managed and monitor post-audit actions and their results.

Customer Perspective (20%)

1. Collaborate with Group, Regional, and other Opco’s risk functions to enhance the overall management posture of MTN as a whole.
2. Ensure the rollout of the internal Audit and Forensics process, annually throughout the business and the provision of feedback to the respective business heads.

Stakeholder Perspective (15%)

1. Manage the process for elevating/escalating control risks to more senior levels when appropriate.
2. Ensure corporate governance involving external risk reporting to stakeholders.
3. Manage the risk to the Opco, its employees, customers, reputation, assets, and interests of stakeholders.
4. Implement appropriate systems for monitoring the effectiveness of all the risk management services and compliance; and present findings to the relevant parties and governance structures (MTN Group, Opco CEO, Opco ExCo, OpCo ARC, etc).
5. Improve MTNSA’s Net Promoters Score.
6. Ensure that MTNSA maintains a public persona of accountability and is a corporate citizen of good standing, for example, participating in corporate social responsibility initiatives, leveraging economic systems to benefit non-customers, and championing social upliftment programmes.
7. Establish and maintain effective corporate relationships with key stakeholders and decision makers in South Africa.
8. Report to the Audit Committee, CEO, on control weaknesses in MTNSA.

Internal Perspective (30%)

1. Implement the Group risk management framework in the Opco for MTN to effectively manage all risk exposures (opportunity, hazard, uncertainty, etc.) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people, and assets.
2. Implement the Group compliance framework for MTN to effectively manage compliance with all applicable laws and regulations and ensure a common set of policies and procedures exists.
3. Assist in the development of and manage processes to identify and evaluate business areas' risks and risk and control self-assessments.
4. Build a risk-aware culture in the Opco by providing ongoing education and appropriate briefing and training.
5. Investigate and research emerging risks and trends in the industry advising management where appropriate.
6. Manage the corporate risk and control assessment reporting process as well as management and maintenance of the infrastructure elements.
7. Ensure effective implementation of the disaster recovery, business continuity, risk management, and access controls frameworks in the Opco.
8. Ensure effective implementation of an insurance risk management framework and strategies including establishment of appropriate and effective claims management processes.
9. Implement the Opco Ethics management program to ensure that the organisation conducts business in an ethical and socially responsible manner.
10. Implement mechanisms to train, monitor, and test compliance with all laws and regulations in the compliance universe of the Opco.
11. Provide recommendations to enhance the Company's Risk Management road-map, policy, framework, methodology, and system.
12. Conduct Post Investment Reviews of major CAPEX to ascertain whether proposal cost benefits are being realised and report to Senior Management.
13. Establish and chair risk management governance fora and act as the accountable head for chairing and monitoring such forums.
14. Develop strategies for ensuring future compliance and mitigation of risk i.e. Material legislations, fines, and reporting requirements for various regulators (also includes JSE).
15. Develop and present risk management plans, status, and issues to Opco and Group governance structures, as required.
16. Establish a continuous improvement mechanism to enhance the maturity level of risk management and compliance processes within the Opco.

People (Learning & Growth) Perspective (15%)

1. Establish and lead high-performance diverse teams to achieve MTN risk management objectives.
2. Identify, evaluate, and track the development needs and performance of the Risk team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
3. Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
4. Coach and mentor the Risk team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements & accountabilities, and leverage human resources through the deployment of robust people management practices.
5. Provide leadership and direction in Risk, leading the team to deliver on respective business targets and improve the overall performance of the department.

Education

1. CA.
2. An MBA or a Masters qualification in a related field would be advantageous.
3. International certification in risk management, business continuity, insurance would be an added advantage.

Experience

1. Minimum 12 years’ experience including:
2. Experience working in a global/multinational enterprise with a good understanding of emerging markets.
3. Minimum 5 years of Senior Management experience.
4. Minimum 5 years in telecommunications industry.
5. Significant experience in evaluating Policies associated with complex/emerging business and operational processes.
6. Experience in audit/compliance and risk management is mandatory.

Skills

1. Planning and Execution of compliance and regulatory reviews.
2. Experience working in a Telecoms environment.
3. Excellent communication and interpersonal skills.
4. Strong organization skills.
5. Proactive approach.
6. Strong commercial acumen.