Chief Retail Officer

Bright City Talent; Germiston; On-site; ZAR 1,200,000 - 2,500,000; Full time

Job summary

A leading company in the retail sector is seeking a Chief Retail Officer to spearhead its strategy across South Africa. The ideal candidate will possess a strong leadership background with extensive retail management experience. The role involves strategic oversight, operational excellence, and team development, ensuring superior customer experiences and measurable outcomes.

Qualifications

• 8–10 years’ experience in senior retail management roles.
• Proven track record in successful retail strategies.
• Strong leadership skills managing large teams.

Responsibilities

• Lead the company's South African retail strategy.
• Oversee all aspects of retail operations, including store performance.
• Develop initiatives to enhance the customer experience.

Skills

Leadership

Analytical Skills

Customer Focus

Strategic Thinking

Education

Bachelor’s degree in Business Management, Retail Management, or related field

MBA

Job description

The Chief Retail officer will lead the company's South African retail strategy. This executive role focuses on strategic leadership, and operational excellence.

Key Responsibilities :

• Strategic Leadership

Develop and execute the national retail strategy.

• Drive the merchandise assortment as well as plan the flow of merchandise .
• Analyse market trends, customer behaviours, and competitor activities to inform decision-making.
• Collaboration with Regional Teams

Work closely with regional managers to ensure effective strategy implementation.

• Foster a culture of accountability, excellence, and diversity across all regions.
• Retail Operations Management

Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.

• Implement best practices in inventory management, merchandising, and compliance.
• Monitor and report on KPIs such as sales, profitability, and customer satisfaction.
• Team Leadership and Development

Lead, mentor, and develop a diverse team of regional managers and store teams.

• Drive employee engagement through training and leadership development, emphasizing inclusive team development.
• Promote a supportive and inclusive work environment.
• Customer Experience Excellence

Ensure consistent delivery of exceptional customer service across all stores.

• Develop initiatives to enhance the in-store experience and build customer loyalty.
• Innovation and Growth

Identify opportunities for innovation in product offerings, store design, and technology.

• Drive initiatives to expand market share and strengthen brand positioning.

Qualifications & Skills Required

• Bachelor’s degree in Business Management, Retail Management, or related field (MBA preferred).
• Minimum 8–10 years’ experience in senior retail management roles.
• Proven track record in developing and implementing successful retail strategies.
• Strong leadership skills with experience managing large, diverse teams.
• Excellent analytical and data-driven decision-making skills.
• Deep understanding of South Africa’s retail landscape and consumer trends.

This role will suit a seasoned leader with a passion for retail excellence and transformation. Someone with a results-oriented mindset with a focus on measurable outcomes who is capable of delivering through the empowerment of people.