Chief Retail Officer

Mindcor; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

A leading supplier in the office and school supplies industry in South Africa seeks a Chief Retail Officer to lead their national retail strategy. The role involves overseeing retail operations, driving merchandise assortment, and leading a diverse team for strategic growth. Ideal candidates will have extensive experience in retail management and a passion for customer service excellence.

Qualifications

• Minimum 8-10 years' experience in senior retail management roles.
• Proven track record in successful retail strategies.
• Deep understanding of South Africa's retail landscape.

Responsibilities

• Lead and execute the national retail strategy.
• Oversee all aspects of retail operations and store performance.
• Develop initiatives to enhance customer experience.

Skills

Leadership

Retail Management

Retail Strategy

Merchandising

Management

Operations

Retail Operations

Education

Bachelor's degree in Business Management, Retail Management, or related field

MBA preferred

Job description

The Chief Retail officer will lead the company's South African retail strategy.

This executive role focuses on strategic leadership, and operational excellence.Key Responsibilities : Strategic LeadershipDevelop and execute the national retail strategy.Drive the merchandise assortment as well as plan the flow of merchandise .Analyse market trends, customer behaviours, and competitor activities to inform decision-making.Collaboration with Regional TeamsWork closely with regional managers to ensure effective strategy implementation.Foster a culture of accountability, excellence, and diversity across all regions.Retail Operations ManagementOversee all aspects of retail operations, including store performance, customer experience, and sales growth.Implement best practices in inventory management, merchandising, and compliance.Monitor and report on KPIs such as sales, profitability, and customer satisfaction.Team Leadership and DevelopmentLead, mentor, and develop a diverse team of regional managers and store teams.Drive employee engagement through training and leadership development, emphasizing inclusive team development.Promote a supportive and inclusive work environment.Customer Experience ExcellenceEnsure consistent delivery of exceptional customer service across all stores.Develop initiatives to enhance the in-store experience and build customer loyalty.Innovation and GrowthIdentify opportunities for innovation in product offerings, store design, and technology.Drive initiatives to expand market share and strengthen brand positioning.Qualifications & Skills RequiredBachelor's degree in Business Management, Retail Management, or related field (MBA preferred).Minimum 8-10 years' experience in senior retail management roles.Proven track record in developing and implementing successful retail strategies.Strong leadership skills with experience managing large, diverse teams.Excellent analytical and data-driven decision-making skills.Deep understanding of South Africa's retail landscape and consumer trends.This role will suit a seasoned leader with a passion for retail excellence and transformation.

Someone with a results-oriented mindset with a focus on measurable outcomes who is capable of delivering through the empowerment of people.This role is based in GermistonDesired Skills : leadershipretailretail manaretail strategymerchandisingstrategymanagementoperationsretail operationsDesired Qualification Level : DegreeAbout The Employer : This company is a leading supplier in the office and school supplies industry in South Africa.

Part of a large, diversified group with a strong national footprint, providing employees with opportunities for growth and exposure across various sectors and regions.