Chief Operating Officer – Sscoo

CORE PURPOSE OF THE JOB
The COO will be responsible for driving strategic and operational excellence across the bank's revenue streams, locations, and core banking functions.

This role involves leading key divisions, including Advances, Deposits, Transactional Banking, Forex, Wealth, Retail, SME, Corporate, Electronic Banking, Central Operations and Digitalization.

Working closely with the CEO, the COO will contribute to the Bank's strategic direction while ensuring effective execution and operational oversight.

MAIN FUNCTIONS OF THE JOB

1. Strategic Development & Execution
   Drive the development and implementation of business strategy, ensuring alignment with organizational goals.
   Provide insights into market trends, regulatory changes, and business opportunities.
   Influence strategic and operational policies to enhance efficiency.
2. Operational Excellence & Financial Performance
   Lead key business functions to ensure operational efficiency, profitability, and growth.
   Monitor and manage financial budgets, ensuring cost-effectiveness.
   Oversee credit approvals, risk management, and capital adequacy.
3. Business Growth & Customer Engagement
   Develop and implement corporate and retail banking strategies to enhance revenue.
   Build and maintain strong relationships with clients.
   Spearhead product and service innovation to enhance customer experience.
4. Digitalisation
   Ensure the delivery of key projects: Corporate Banking, TB Account Opening, Investment Account Opening, Finance Portal Integration, Finance Portal Decisioning.
   Ensure the delivery of DT projects relating to new products, enhanced services, industry modifications or customer requirements.
5. Risk & Change Management
   Identify and mitigate operational and reputational risks.
   Lead change management initiatives to ensure seamless business transitions.
6. Leadership & Talent Development
   Build and mentor a high-performing team, fostering a culture of excellence.
   Drive succession planning and leadership development.
   Promote a positive organizational culture and strong governance.
7. Business Representation
   Represent the Bank at board meetings, industry forums, and strategic events locally and internationally.
   Participate in local and international research and development initiatives.

QUALIFICATIONS
Chartered Accountant or similar postgraduate qualification.
BCom Degree (Honors) or similar.
Project management certification.
An MBA qualification will be an advantage.

PREFERRED EXPERIENCE
At least 10 years in Banking related to financial / management accounting, of which at least 5 years were at a senior management or executive level.

KNOWLEDGE
Core Banking systems.
Microsoft Office and report writer applications.
Budgeting processes.