CHIEF OPERATING OFFICER

Afro Miaki Group PTY(LTD); Johannesburg; On-site; ZAR 700,000 - 1,200,000; Full time

Job summary

A leading company in the insurance sector seeks a strategic leader to oversee and enhance customer support operations. This role demands extensive experience in insurance processes and management, focusing on delivering excellent customer service and optimizing operations for overall efficiency. Ideal candidates will possess a deep understanding of regulatory requirements and proven leadership skills to drive organizational change.

Qualifications

• Minimum of 8-10 years in insurance operations with 5 years in a managerial role.
• Deep knowledge of post-sales insurance processes.
• Experience in process improvement and operational efficiency.

Responsibilities

• Design and execute customer support strategies.
• Oversee post-sales insurance operations including customer service and claims management.
• Implement processes for positive customer outcomes.

Skills

Leadership

Communication

Problem-solving

Negotiation

Analytical skills

Customer-centric approach

Education

Matric / Grade 12 (Standard 10) with University Entrance (NQF4)

Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance, or a related field

Advanced degree (MBA or equivalent)

Tools

Insurance systems

CRM tools

Job description

RESPONSIBILITIES

Design and execute customer support strategies. Develop and implement products, processes, and systems that lead to positive customer outcomes. Oversee and improve post-sales insurance operations, including customer service, claims management, and retention strategies.

REQUIREMENTS

QUALIFICATIONS

• Matric / Grade 12 (Standard 10) with University Entrance (NQF4).
• Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance, or a related field.
• Advanced degree (MBA or equivalent) is advantageous.

EXPERIENCE

• Minimum of 8-10 years in insurance operations, with at least 5 years in a managerial or leadership role.
• Deep knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies.
• Strong understanding of regulatory and compliance requirements in the insurance industry.
• Proven experience in process improvement, operational efficiency, and performance optimization.
• Strong analytical skills for data interpretation and decision-making.
• Experience leading cross-functional teams and managing large-scale operational initiatives.
• Proficiency in insurance systems and CRM tools.
• Experience in partnership management and discussions.

SKILLS AND KNOWLEDGE

• Leadership and people management skills.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with data-driven decision-making ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Adaptability and resilience in operational challenges.
• Customer-centric approach focused on service excellence.
• Negotiation and stakeholder management skills.
• Ability to influence and drive organizational change.
• Strategic partnership management skills.

OUR COMPANY VALUES

Passion: We are passionate about life, our work, and our people, leading to action and excellence.

Care: We deeply care for ourselves, our colleagues, customers, communities, and the environment.

Integrity: We do the right thing, even when unnoticed.

Growth: We aim for positive contribution and growth, driven by curiosity, resilience, and courage.

Diversity: We respect and value all opinions, fostering collaboration and strength through diversity.