Chief Information Officer

Access Bank; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

A leading financial institution in Gauteng, Johannesburg, seeks a Chief Information Officer to define IT strategy and manage operations. The ideal candidate will have over 10 years of IT experience, including 3-5 years in senior roles within the banking sector. Responsibilities include overseeing IT operations, managing budgets, and ensuring cybersecurity. This role is crucial for aligning IT initiatives with business objectives.

Qualifications

• Over 10 years of IT management experience in finance or customer-focused environments.
• At least 3-5 years in a senior IT management role within the banking industry.
• Knowledge of information security standards (ISO 27001) and IT service management (ISO 20000).

Responsibilities

• Define and manage the IT strategy aligned with business goals.
• Oversee daily IT operations, ensuring compliance and resilience.
• Manage outsourced and vendor relationships for service quality.

Skills

IT leadership

Cybersecurity

Project management

Risk management

Relationship management

Education

Tertiary qualification in IT or related fields

Commerce-related qualification

Job description

Job Title: Chief Information Officer

Location: Gauteng, Johannesburg | Deadline: August 17, 2025

Main Responsibilities:

Align and Plan

• Define and manage the IT strategy aligned with business goals, providing IT leadership.
• Design the overall IT operating model and oversee all IT capabilities such as service planning, development, cybersecurity, and service management.
• Lead all IT contractual obligations, including negotiations, renewals, and terminations.
• Establish and maintain the IT organizational structure and staffing to meet organizational objectives.
• Develop, manage, and report on annual budgets, including cost and productivity analyses.
• Manage internal and external relationships effectively.
• Develop and oversee a comprehensive IT risk management framework aligned with the company's risk methodology.
• Ensure IT strategies support revenue-generating business lines.

Design and Build

• Manage all IT projects from inception to successful implementation.
• Ensure new or modified services are properly designed and documented.
• Contribute to policy development and participate in planning committees.
• Lead IT conceptualization, innovation, design, and build to support new business initiatives and revenue targets.

Operate and Support

• Develop and report on key IT metrics to executive leadership.
• Oversee daily IT operations, ensuring compliance and resilience.
• Implement disaster recovery plans and testing to ensure operational continuity.
• Represent the organization in internal and external forums and regulatory bodies.
• Monitor operational effectiveness and implement improvements.
• Manage outsourced and vendor relationships to ensure contractual compliance and service quality.
• Provide user support, training, and communication on cybersecurity matters.

People

• Manage the IT team to maintain high performance standards.
• Develop team members to ensure consistent delivery across the organization.
• Participate as a key member of the Operations Cluster leadership team.

Academic Qualifications

• Tertiary qualification, preferably in IT or related fields.
• Commerce-related qualification is advantageous.

Work Experience

• Over 10 years of IT management experience in finance or customer-focused environments.
• At least 3-5 years in a senior IT management role within the banking industry.
• Experience in small to medium banks is preferred.
• Knowledge of information security standards (ISO 27001) and IT service management (ISO 20000).
• Extensive knowledge of banking technologies.