Chief Executive Officer (Insurance)

Tyron Consultancy; Johannesburg; On-site; ZAR 1,200,000 - 2,500,000; Full time

Job summary

A leading consultancy firm seeks a Chief Executive Officer specializing in insurance, based in Johannesburg. The successful candidate will supervise post-sales operations, develop strategies for operational efficiency, and enhance customer satisfaction, requiring a CA(SA) or Actuarial Degree and substantial managerial experience in insurance.

Qualifications

• Minimum 5 years’ managerial experience in insurance.
• 8-10 years’ experience in insurance operations required.
• In-depth knowledge of post-sales processes.

Responsibilities

• Responsible for strategy and optimising post-sales insurance operations.
• Design and execute customer support strategy.
• Lead and mentor a team of managers and professionals.

Skills

Operational efficiency

Analytical skills

Leadership

Process improvement

Cross-functional team leadership

Education

CA(SA) or Actuarial Degree

Tools

CRM tools

Job description

Chief Executive Officer (Insurance) required in Johannesburg.

COO with either CA(SA) or Actuarial Degree and strong operational background in insurance (minimum 5 years’ managerial capacity and minimum 8-10 years’ experience in insurance operations) required to join this FSP based in Sandton, and will be responsible for strategy and overseeing and optimising post sales insurance operations.

Minimum requirements:

• CA(SA) or Actuarial Degree essential
• Minimum 5 years’ managerial experience or leadership role within the insurance industry required
• Minimum 8-10 years’ experience in insurance operations required
• Strong operational background in insurance essential
• In-depth knowledge of post sales insurance processes, including customer service, claims management and retention strategies required
• Experience in process improvement, operational efficiency and performance optimisation required
• Analytical skills with ability to interpret data and drive informed decision making skills essential
• Experience in leading cross functional teams and management large scale operations initiatives required
• Knowledge of insurance related systems and CRM tools required

Responsibilities:

• Responsible for strategy and overseeing optimisation of post sales insurance operations
• Design and execute on customer support strategy
• Design and implement products, processes and systems which lead to positive customer outcomes
• Oversee and enhance post-sales insurance operations – customer service, claims management and retention strategies
• Develop and implement operational policies and procedures
• Lead and mentor team of managers and professionals
• Drive process improvement
• Monitor and analyse key performance metrics
• Collaborate with stakeholders across departments
• Ensure adherence to industry regulations and company policies
• Liaise with IT and digital teams to enhance technology
• Develop and execute strategies to improve customer satisfaction
• Manage budgets, resource allocation and cost optimisation for operational function
• Work closely with CEO and CFO re key strategic partner management

If you are a South African Citizen & your CV meets the above criteria, please send your CV.