Chief Commercial Officer

Black Pen Recruitment; Cape Town; Remote; ZAR 600,000 - 750,000; Full time

Job summary

A recruitment agency in Cape Town is looking for a Chief Commercial Officer to shape and execute the commercial strategy. Responsibilities include leading sales and marketing teams, developing partnerships, and optimizing customer experience. The ideal candidate has over 10 years of experience in a fintech or SaaS environment, excellent leadership skills, and a strong background in B2B financial services.

Qualifications

• Proven leadership experience in a CCO, Commercial Director, VP Sales/Marketing or similar role within fintech, lending, digital banking, or SaaS.
• Strong background in B2B and/or SME financial services.
• Experience managing and scaling revenue functions in a tech-driven, fast-growth company.
• Demonstrated success in building high-performing sales and marketing teams.
• Strong understanding of digital acquisition, customer lifecycle management, and conversion strategies.
• Exceptional interpersonal, stakeholder engagement, and leadership abilities.

Responsibilities

• Develop and execute the company's overall commercial roadmap aligned with strategic business objectives.
• Drive the B2B sales strategy and lead the commercial sales team to achieve growth targets.
• Oversee go-to-market strategy, customer segmentation, and integrated marketing initiatives.
• Ensure outstanding client journey by optimizing onboarding, support, and retention metrics.
• Identify and build high-impact partnerships with ecosystem players.
• Own all revenue KPIs including acquisition, retention, upsell, and customer lifetime value.
• Recruit, coach, and lead a high-performing commercial team.
• Work closely with Product, Finance, Risk, and Tech teams to align efforts.
• Leverage analytics to optimize pricing, campaigns, and channel performance.

Skills

Leadership

Communication

Strategic Thinking

Stakeholder Engagement

Team Building

Data Analysis

Negotiation

Education

Bachelor's or Master's degree in Business, Finance, Marketing, or related field

Job description

The Chief Commercial Officer will be responsible for shaping and executing our clients' commercial strategy. You will lead Sales, Marketing, Customer Success, and Business Development teams, ensuring strong market positioning, partner growth, and scalable revenue. Reporting directly to the CEO, you will play a key role in driving sustainable growth and long-term customer value.

Job Type : Full-time / Permanent

Location : Cape Town

Workplace : Remote

Requirements

• Proven leadership experience in a CCO, Commercial Director, VP Sales / Marketing or similar role within fintech, lending, digital banking, or SaaS.
• Strong background in B2B and/or SME financial services.
• Experience managing and scaling revenue functions in a tech-driven, fast-growth company.
• Demonstrated success in building high-performing sales and marketing teams.
• Strong understanding of digital acquisition, customer lifecycle management, and conversion strategies.
• Strategic thinker with excellent execution and negotiation skills.
• Exceptional interpersonal, stakeholder engagement, and leadership abilities.
• Bachelor's or Master's degree in Business, Finance, Marketing, or related field.

Responsibilities

• Commercial Strategy : Develop and execute the company's overall commercial roadmap aligned with strategic business objectives.
• Sales Leadership : Drive the B2B sales strategy and lead the commercial sales team to achieve aggressive growth targets across South Africa.
• Marketing Alignment : Oversee go-to-market strategy, customer segmentation, and integrated marketing initiatives in partnership with the Marketing team.
• Customer Experience : Ensure an outstanding client journey by optimizing onboarding, support, and retention metrics.
• Strategic Partnerships : Identify and build high-impact partnerships with ecosystem players (banks, fintechs, platforms).
• Revenue Ownership : Own all revenue KPIs including acquisition, retention, upsell, and customer lifetime value (CLTV).
• Team Development : Recruit, coach, and lead a high-performing commercial team fostering a culture of innovation, performance, and collaboration.
• Cross-functional Collaboration : Work closely with Product, Finance, Risk, and Tech teams to align commercial efforts with product delivery and company vision.
• Data-Driven Decision-Making : Leverage analytics to optimize pricing, campaigns, and channel performance.

Key Skills

Leadership, Communication, Strategic Thinking, Stakeholder Engagement, Team Building, Data Analysis, Negotiation

Employment Type : Full Time

Experience : 10+ years

Vacancy : 1