Checkout Assistant , Shelfpacker Wine, Shelfpacker Groceries, Shelfpacker General Merchandise, [...]

Pay Group; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail company in Gauteng is seeking dedicated individuals for customer service roles. Responsibilities include implementing greeting protocols, addressing customer needs, and maintaining store standards. Ideal candidates will have strong communication skills, a passion for retail, and the ability to work under pressure. The company values a supportive work environment that recognizes contributions.

Qualifications

• Must be able to work in shopping mall hours.
• Proficient in English with effective communication skills.
• Must align with corporate values and demonstrate a customer-first attitude.

Responsibilities

• Implement a standard greeting protocol.
• Provide information about product locations and features.
• Address customer complaints and follow established procedures.
• Maintain cleanliness and organization of the store.

Skills

Hardworking

Effective communication

Customer-centric attitude

Visual merchandising skills

Assertiveness

Service orientation

Ability to work under pressure

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Responsibilities:

1. Implement a standard greeting protocol.
2. Provide assistance by knowing product locations, features, and benefits.
3. Establish a clear process for addressing customer complaints, including escalating issues when necessary.
4. Follow a standard procedure for stocking shelves, ensuring products are properly displayed and rotated.
5. Maintain a clean and organized store environment and organize merchandise displays.
6. Establish clear communication protocols for interacting with customers, colleagues, and management.
7. Adhere to and promote the benefits of Standard Operating Procedures to ensure consistency in customer experience.

Qualifications and Skills:

• Hardworking and able to work shopping mall hours.
• Able to work under pressure.
• Passion for retail.
• Proficient in English.
• Assertive with effective communication skills.
• Align with Pick n Pay values.
• Self-motivated with a development-driven mindset.
• Good service orientation and interpersonal skills.
• Customer-centric attitude with outstanding customer care skills.
• Ability to maintain store condition and visual merchandising standards.
• Ability to merchandise products according to standards.
• Check product quality, rotate stock, and remove expired items.
• Prevent wastage, shrinkage, and damages.
• Maintain hygiene, housekeeping, and safety standards.
• Check prices and labels, adhere to security procedures.

About Us

At Pick n Pay, we are more than just a retailer; we are an organization of dedicated people committed to creating an exceptional shopping experience and a vibrant work environment. Founded in 1967, we are one of the largest retail chains in South Africa, serving millions across Africa. Our reputation is built on quality and value.

Our Mission

We serve with our hearts to create a great place to be, and with our minds, to create an excellent place to shop.

Our Values

• Passion for Customers: We prioritize customer satisfaction and advocate for their rights.
• Respect and Care: We respect each other and value diversity.
• Personal Growth: We foster learning and advancement opportunities.
• Leadership and Innovation: We encourage leadership and creative thinking.
• Honesty and Integrity: We operate transparently and ethically.
• Community Support: We actively participate in community development.
• Individual Responsibility and Accountability: We take responsibility for our actions and commitments.

Why Join Us?

Our strength lies in our people. We aim to be the employer of choice by creating a supportive environment that recognizes and rewards your contributions. Experience the joy of being part of Pick n Pay and help us shape the future of retail in Africa. View our career opportunities today.