Checkout Assistant

Pick n Pay; Gauteng; On-site; ZAR 120,000 - 240,000; Full time

Job summary

Pick n Pay is seeking a Checkout Assistant to provide excellent customer service at the checkout. The role involves processing purchases, handling payments, and maintaining an orderly checkout area in line with company standards.

Minimum Grade 12, strong communication, basic numeracy and computer skills are required. Willingness to work shifts, weekends and holidays is expected, with prior retail experience advantageous but not essential.

Qualifications

• Good communication and interpersonal skills.
• Basic numeracy and literacy skills.
• Basic computer skills and ability to learn POS systems.
• Ability to work shifts, weekends and holidays.
• Previous retail or cashier experience is advantageous but not required.

Responsibilities

• Welcome customers in a friendly and professional manner.
• Scan items and process purchases accurately at checkout.
• Handle cash, card, vouchers and other payment methods.
• Balance till and report discrepancies as needed.
• Maintain a clean and orderly checkout area and assist with refunds/exchanges.

Skills

Customer service

Cash handling

Communication

Numeracy

Teamwork

Attention to detail

Problem solving

Education

Grade 12 (Matric)

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

The Checkout Assistant is responsible for providing excellent customer service by processing customer purchases accurately, efficiently, and professionally at the checkout point. The role involves operating the point-of-sale (POS) system, handling cash and card payments, maintaining an orderly checkout area, and ensuring a positive shopping experience in line with Pick n Pay’s customer service standards.

Grade 12 (Matric) is a minimum requirement.

Good communication and interpersonal skills.

Basic numeracy and literacy skills.

Basic computer skills and the ability to learn point-of-sale systems.

Good customer service and problem-solving abilities.

High level of honesty, integrity, and attention to detail.

Ability to work under pressure in a busy retail environment.

Willingness to work shifts, weekends, public holidays, and overtime when required.

Ability to stand for extended periods.

Previous retail or cashier experience will be an advantage but is not essential for entry-level positions.

Requirements : Employees Must reside in Alexandra/Sandton

Customer Service

Welcome customers in a friendly and professional manner.

Assist customers with checkout-related queries.

Process purchases promptly while maintaining a positive customer experience.

Handle customer complaints politely and refer complex matters to the supervisor.

Thank customers for shopping at Pick n Pay.

Checkout Operations

Scan merchandise accurately and ensure that the correct prices are charged.

Process cash, card, voucher, and other approved payment methods.

Issue receipts and ensure all transactions are completed correctly.

Follow the correct procedures for refunds, exchanges, voids, and price adjustments.

Ensure that all items are processed through the checkout system.

Cash Handling and Loss Prevention

Handle cash responsibly and provide the correct change.

Balance the till according to company procedures.

Report cash discrepancies and suspicious transactions to the supervisor.

Follow all security procedures to prevent theft, fraud, and losses.

Ensure that no merchandise leaves the checkout without being paid for or properly authorised.

Hygiene and Housekeeping

Keep the checkout area clean, tidy, and organised.

Ensure that shopping bags, till rolls, and other checkout supplies are available.

Report faulty checkout equipment and other operational problems.

Maintain a neat and professional appearance in accordance with company standards.

Teamwork and Compliance

Work collaboratively with supervisors, cashiers, packers, and other store employees.

Follow company policies, operational procedures, and health and safety requirements.

Attend training sessions and implement instructions from management.

Report customer service issues, suspicious activities, and operational risks promptly.

Perform additional reasonable duties as assigned by the supervisor or store management.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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