Chatbot Integration Specialist

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways. We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things. In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

This role forms an integral part of the Customer Activation Team, responsible to bring together all the innovative product services Clickatell offers to deliver the client’s workflows, often integrating their system with Clickatell's platform. You will have the opportunity to become a Chatbot Wizard in the rapidly developing global mobile landscape across various channels. You will also work closely with Product Team Leads and the rest of the Service Delivery team, so good communication and collaboration skills are essential.

We Do The Right Things - Responsibilities of the Role

• Develop flow configuration and API integration in accordance with the client’s user-journey to solve their business requirements.
• Provide technical support for system design, testing and implementation activities.
• Work closely with the solution and customer success team on user journeys, ensuring proper change control during implementation along with making amendments for change requests.
• Collaborate with Solutions Architect on creative solution designs for the more complex projects.
• Analyse and resolve or escalate system defects and problems in a timely manner.
• Track all activities in JIRA that will provide metrics for reporting purposes.
• Design and implement creative dynamic APIs (webhook) for complex system integrations.
• Conduct in-depth technical investigations to identify root causes of flow-related issues, and provide comprehensive recommendations for effective issue resolution, including preventative measures to reduce the likelihood of recurrence.
• Guide junior team members by providing instruction on best practices for workflow building and API integrations and conduct reviews of their work to ensure technical excellence, scalability and long-term success.

We Are On A Learning Journey - Requirements of the Role

• 3-year Diploma (NQF level 5) / Degree (NQF Level 6) in Information Technology.
• Work Experience
  • 5+ years’ relevant working experience
  • 2+ years API integration experience
  • Prior experience in e-commerce or mobile commerce is a plus
  • Prior experience in workflow building, process automation or chatbot development
• Knowledge and Ability
  • Strong understanding of API integrations, webhooks, and data exchange formats (JSON, XML)
  • Ability to troubleshoot API and automation issues effectively.
  • Basic Linux knowledge
  • Basic scripting knowledge (JavaScript, Python, or similar)
  • Database knowledge

Why You Should Join - Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Hybrid working with access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.