Channel Operations Associate

Houst; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality management company in Cape Town is seeking a Channel Operations Associate to optimize presence on booking platforms. The role involves managing listings, ensuring quality, and collaborating with teams to enhance performance. Ideal candidates have 1-2 years in operations with strong analytical and communication skills. This opportunity offers competitive salary and unique perks.

Benefits

23 days paid holiday plus public holidays

Extra day off for your birthday

Employee discounts on restaurants and more

Pawternity for new pet parents

Laptop for business use

Qualifications

• 1-2 years in operations or listing management in a tech-driven environment.
• Proficiency with Excel or Google Sheets for data analysis.
• Strong communication skills for collaboration with teams.

Responsibilities

• Manage the creation and maintenance of listings on booking platforms.
• Conduct reviews of all listings to maintain quality and consistency.
• Collaborate with other departments for smooth operations.

Skills

Analytical Skills

Attention to Detail

Problem Solving

Organisational Skills

Communication

Tools

Excel

Google Sheets

Job description

We’re looking for a Channel Operations Associate to play a crucial role in managing and optimising our presence across third-party booking platforms like Airbnb and Booking.com. You’ll ensure our listings are top-notch, drive performance improvements, and collaborate with internal teams to deliver a seamless experience for our clients and guests.

As part of the Channels team, you’ll combine your problem-solving and analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results.

What You’ll Do

• Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal.
• Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
• Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
• Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
• Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
• Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.

• Experience: 1-2 years in operations, listing management, or similar roles within a fast-paced, tech-driven environment.
• Analytical Skills: Proficiency with tools like Excel or Google Sheets, with the ability to analyse data and extract actionable insights.
• Detail-Oriented: Extreme attention to detail and a commitment to delivering high-quality work.
• Problem Solving: A resourceful and proactive approach to identifying and resolving issues.
• Organisational Skills: Strong time management abilities to handle multiple tasks and projects effectively.
• Communication: Excellent written and verbal communication skills, with a proven ability to collaborate with diverse teams and stakeholders.
• Passion: A genuine enthusiasm for delivering exceptional guest experiences and contributing to host success.

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Salary: R15,000- R18,000 per month (DOE)