Channel Head

Haleon; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading consumer health company is seeking a Strategic Channel Manager to drive sales performance and customer relationships in South Africa. The role involves developing sales strategies, monitoring performance metrics, and leading a high-performing retail team to maximize growth opportunities in a dynamic market.

Qualifications

• 10 years in Customer management/Sales management.
• At least 4 years in a senior position.
• Experience in FMCG trading environment.

Responsibilities

• Initiate and implement sales strategies to achieve corporate sales objectives.
• Develop strong customer relations to maximize business opportunities.
• Monitor and analyse sales performance through market shares data.

Skills

Communication

Interpersonal skills

Analytical skills

Commercial understanding

Education

University degree

Job description

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

About the role

To initiate, plan and achieve Haleon’s ambition of becoming one of the most innovative, best performing and trusted Consumer Companies in South and Southern Africa. Deliver strategic channel management solutions and profitable growth in accordance with Haleon’s business plan through a well-trained and engaged team.

In this role you will…

Essential Job Responsibilities:

• Initiate and implement sales strategies to achieve & exceed corporate sales objectives.
• Grow our brands ahead of the categories we compete in
• Develop and implementation of mutual agreed annual Customer Joint Business Plans
• Develop strong customer relations within the identified channels to maximise business opportunities and grow the business.
• Ensure the National Account Managers have strong strategic relationships at all levels within the customers that they are responsible for.
• Effective use of the field sales team to ensure reach and share of voice in the marketplace with customers and in-store
• Development of all staff ensuring continuous learning and implementation of best practice.
• Ensure effective national distribution and supply by maintaining adequate stock cover in all customers
• Effectively manage non performance
• Drive transparency of the talent review process and to invest time, money, and effort to develop our top talent.

Sales Performance

• Monitor and analyse sales performance through market shares data.
• Generate action plans to correct areas of weakness and capitalise on areas of opportunity.
• Reward and recognise good performance and deal efficiently with underperformance.
• Track G2N ratios to ensure we are in line with our plan, unlock gross margin via Net Revenue Management activities

Team Effectiveness

• Maintain the highest standards of effectiveness within the Retail Customer Team

People Leadership

• Coach and develop direct reports.
• Motivate and support the team through appropriate reward and recognition programmes.
• Identifying training and development needs via the regular check-ins.
• Maintain team discipline.
• Foster open an honest style within the team.
• Ensure that all team members act professionally at all times and set the appropriate example.
• Create and encourage an innovative team climate which results in superior performance.
• Demonstrate Values and Expectations-based Leadership and Enterprise thinking
• Deliver a transparent talent review and career succession planning process
• Drive commercial understanding across Sales, Marketing, Finance, Global Support Functions and Value Chain
• Use our values and expectations to drive actions and decisions, role model values and expectations

Innovation

• Identify new business opportunities which will have a positive effect on the region and the company.
• Use all available data to maximise sales within each area.
• Initiate ideas and concepts that will drive the sales.
• Delegate appropriately.
• Embed Global toolkits from Commercial Execution program

Corporate Governance

• In-depth knowledge of products.
• Understands and abides by HALEON policies and procedures.
• Conducts Management Monitoring
• Communicates effectively with senior management, peers, marketing and other departments
• Is a respected individual with HALEON customers and staff.
• Use our values and expectations to drive actions and decisions, role model values and expectations
• Embeds the five key attributes of the organization – Consumer & Customer obsessed, agility, growth mindset, execution powerhouse and digital, data and analytics at the core.

As part of the SA Consumer Healthcare Leadership Team, provide input into the overall leading of the Consumer Healthcare business in South & Southern Africa.

Qualifications and skills

• A university degree.
• 10 years Customer management/ Sales management/ Customer marketing experience with at least 4 of those in a senior position.
• Good communication and interpersonal skills.
• Analytical skills.
• Numeracy and finance skills.
• Strong commercial understanding / experience.
• People management experience

Preferred

• Professional selling skills
• Product knowledge
• Territory & Customer management skills
• People management skills
• Prospecting skills - Sound knowledge of S.A.’s F.M.C.G. trading environment from a field sales, national account and a expert selling perspective.
• Partnership building skills.
• Negotiation skills
• Presentation/communication skills.
• Analytical skills - an ability to analyse industry competitors through use of available data.
• Net Revenue Management skills across 5 pillars
• A thorough knowledge and understanding of HALEON’s corporate policies and procedures.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.