Change & Services Introduction Management

HR Genie; Gauteng; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading IT management company seeks an individual with a strong background in IT systems and infrastructure. The successful candidate will possess analytical skills, and team leadership qualities to ensure effective troubleshooting and incident management using industry-standard tools. A bachelor's degree in IT or Computer Science and relevant certifications like ITIL are essential for this role.

Qualifications

• Degree in IT, Computer Science or equivalent.
• Certifications such as ITIL beneficial.
• Experience with IT monitoring tools and ticketing systems.

Responsibilities

• Lead troubleshooting efforts and ensure resource utilization.
• Utilize IT monitoring and management tools.
• Oversee incident management with ticketing systems.

Skills

Troubleshooting Skills

Analytical Skills

Problem-Solving

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

IT monitoring and management tools

IT service management tools (ServiceNow, BMC Remedy)

Ticketing systems (ServiceNow)

Job description

IM discipline and governance

Familiarity with IT monitoring and management tools such as Nagios, SolarWinds, or similar platforms is often required.

In-depth understanding of IT systems, networks, and infrastructure.

Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy, or similar.

Experience with ticketing systems like ServiceNow for incident management is also valuable.

A bachelor's degree in Information Technology, Computer Science, or a related field is often required.

Certifications such as ITIL (Information Technology Infrastructure Library) are highly beneficial.

Troubleshooting Skills:

Strong analytical and problem-solving abilities are crucial for diagnosing and resolving IT incidents and problems effectively. An understanding of troubleshooting methodologies and tools is essential.

Team leadership to ensure adequate resource utilization across the portfolio.

Regional and local conditions.