Change Manager – ServiceNow Transformation

Linking Humans; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A dynamic consulting firm in Johannesburg is seeking an experienced Change Manager to lead change strategies for large-scale ServiceNow transformations. The ideal candidate will have over 5 years of change management experience, including a strong understanding of frameworks like Prosci and ADKAR. You’ll collaborate with diverse teams to ensure successful adoption of new processes while engaging stakeholders at all levels. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 5 years’ change management experience, with 3 years in enterprise IT or SaaS transformations.
• Hands-on knowledge of recognised change frameworks (Prosci, ADKAR, etc.).
• Proven ability to influence stakeholders at all levels.

Responsibilities

• Lead design and execution of change management strategies for ServiceNow projects.
• Build strong stakeholder engagement and leadership alignment.
• Track and report adoption progress using defined KPIs.

Skills

Change management

Stakeholder engagement

Strong communication

Collaboration tools proficiency

Education

Degree in Organisational Psychology, Business, or Communications

Tools

ServiceNow

Salesforce

SAP

Oracle

Job description

Overview

We are looking for an experienced Change Manager to lead the people side of complex, multinational ServiceNow transformation programmes. This role is all about ensuring individuals, teams, and leaders successfully adopt new ways of working during large-scale digital change.

You’ll be working in a fast-paced consulting environment, shaping change strategies, driving adoption across multiple regions, and making sure business outcomes are achieved.

Responsibilities

• Lead the design and execution of change management strategies for enterprise ServiceNow projects.
• Partner with programme managers, consultants, and client executives to embed change into delivery.
• Build strong stakeholder engagement and leadership alignment, including with senior executives.
• Develop and deliver communication, engagement, and training plans for multi-country rollouts.
• Facilitate workshops, address resistance, and provide coaching to leaders.
• Track, report, and measure adoption progress using defined KPIs (readiness, engagement, training effectiveness).

Required Experience

• Minimum 5 years’ change management experience, including at least 3 years on enterprise IT or SaaS transformations (ServiceNow, SAP, Salesforce, Oracle, etc.).
• Solid knowledge of recognised change frameworks (Prosci, ADKAR, Kotter, or equivalent).
• Proven ability to influence and engage stakeholders at all levels in challenging environments.
• Strong communication skills with proficiency in collaboration tools such as Teams, Miro, Zoom, Canva, or Adobe.

Preferred Qualifications

• Prosci or equivalent change management certification.
• Previous experience delivering change within a ServiceNow Partner or consultancy setting.
• Degree in Organisational Psychology, Business, or Communications.