Change Control Manager

NTT Data; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in South Africa is seeking an experienced Change Manager to oversee stakeholder engagement and training programs for technology-driven projects within higher education. The ideal candidate will have a strong background in change management methodologies and a bachelor's degree in a relevant field. This role involves developing detailed change control plans and providing training to ensure effective adoption of new tools and procedures.

Qualifications

• Minimum 5 years of experience in managing change in large-scale projects.
• Change Management certification (Prosci, APMG, etc.) required.
• Familiarity with smart classrooms and South African higher education.

Responsibilities

• Develop and manage a detailed change control plan.
• Conduct expectation and readiness assessments.
• Draft and disseminate change communications.

Skills

Stakeholder Engagement

Change Management Methodologies

Risk Management

Training & Capacity Building

Education

Bachelor's degree in project management, Education Technology, ICT, Change Management, or related field

Tools

Digital Learning Platforms

Job description

Responsibilities

Stakeholder Engagement:

• Liaise with project leadership to integrate stakeholder feedback into change plans.

Change Planning & Control:

• Develop and manage a detailed change control plan aligned with the waterfall delivery method.
• Establish formal processes for change requests, evaluation, approval, and implementation.
• Maintain a change log and ensure traceability and transparency of all change activities.

Gap Analysis:

• Conduct expectation and readiness assessments to identify misalignments.
• Recommend interventions to close gaps between stakeholder groups.

Training & Capacity Building:

• Work with relevant faculties and technical leads to develop and roll out targeted training programs.
• Coordinate user readiness campaigns and documentation of new procedures and tools.

Communication & Reporting:

• Draft and disseminate change communications (newsletters, FAQs, updates).
• Provide regular reports to the Project Manager and Project Sponsor on change impacts and adoption progress.

Risk & Issue Management:

• Proactively identify risks related to resistance or poor adoption and escalate appropriately.
• Implement mitigation strategies to minimize disruption and improve stakeholder buy-in.

Requirements

• Bachelors degree in project management, Education Technology, ICT, Change Management, or a related field.

• Minimum 5 years of experience in managing change in large-scale, technology-driven projects.

• Familiarity with higher education environments and academic culture is highly desirable.

• Strong understanding of change management methodologies (e.g., ADKAR, Kotter, Prosci).

• Proven experience facilitating workshops, focus groups, and training sessions.

• Change Management certification (Prosci, APMG, etc.)

• Experience with smart classrooms, digital learning platforms, or 4IR technologies

• Familiarity with South African higher education regulatory environment