Change Consultant (VAS)

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company is seeking a Change Consultant to streamline departmental efficiencies and deliver value-added services. The role involves coordinating projects, fostering stakeholder engagements, and enhancing training programs. Candidates should have a relevant tertiary qualification and experience in change management processes.

Qualifications

• Knowledge of TFG’s ADKAR change methodology.
• Minimum 3 years in Change Management processes.
• Prior experience in systems project implementation.

Responsibilities

• Assess and plan change interventions for project implementations.
• Coordinate with different departments and manage project timelines.
• Develop and implement learning architectures for training.

Skills

Change Management Expertise

Negotiation Skills

Communication Skills

Systemic Thinking

Stakeholder Management

Analytical Skills

Strategic Thinking

Project Management

Education

Relevant tertiary qualification

Job description

Job Description

The Change Consultant will act as a coordinator, bridging different departments to streamline efficiency and deliver VAS objectives.

Key Responsibilities

1. Assess and plan change interventions for tier 1 group systems project implementations.
2. Identify training and project communication needs.

VAS, Hi, and Fintech Coordination

1. Ensure all strategic goals from different product owners are planned and aligned, managing the annual calendars of Business as Usual changes and new initiatives.
2. Coordinate with heads of functions and Change Management to plan, organize, and track projects, ensuring deadlines are met.
3. Identify and resolve issues, bottlenecks, or conflicts in project timelines.

Learning Architecture Development and Implementation

1. Identify, develop, and implement appropriate learning architectures (systems, platforms, methodologies) for VAS, Hi, and Fintech projects.
2. Continuously improve standards and processes for implementation and maintenance.
3. Optimize learning processes for efficiency through ongoing review and evaluation.
4. Develop and execute training plans, including drafting communications, managing translations, and liaising with SMEs.

Content Design

1. Produce, edit, and deliver engaging training content in web-based, instructor-led, and virtual formats.
2. Design assessment activities, including questions, scenarios, and simulations.

Stakeholder Management/Partnerships

1. Engage stakeholders to identify individual, brand, and business needs within the project scope.
2. Partner with stakeholders to ensure learning delivery minimally impacts daily operations.
3. Collaborate with Change Lead and SMEs to develop course content using instructional design and digital learning.

Manage Team Subject Matter Expertise

1. Conduct instructor briefings, skills training, and train-the-trainer events, including new releases and system updates.
2. Serve as the first point of contact for queries regarding training content and execution.

Conduct Change Training Interventions

1. Present solution information using course materials.
2. Conduct reinforcement sessions to promote adoption and correct utilization of products and systems.

Qualifications and Experience

1. A relevant tertiary qualification.
2. Knowledge of TFG’s ADKAR change methodology.
3. Minimum 3 years of experience in Change Management processes and procedures.
4. Prior experience in systems project implementation.

Skills

1. Change Management Expertise.
2. Negotiation Skills.
3. Communication Skills.
4. Systemic Thinking.
5. Stakeholder Management.
6. Ability to analyze alternatives and recommend solutions.
7. Strategic Thinking.
8. Project Management.

Behaviors

1. Business Insight.
2. Collaborates.
3. Effective Communication.
4. Customer Focus.
5. Decision Quality.
6. Accountability.
7. Managing Complexity.
8. Planning and Alignment.

Note: Preference will be given to candidates from designated groups per the Employment Equity Act.

About Us

Who we are is because of our people. TFG is a diversified retail portfolio of 34 brands, aiming to inspire customers to live their best lives. Our vision is to create remarkable omnichannel experiences. Join us for growth opportunities and be part of a purpose-led business making an industry impact.

About The Team

The HR team focuses on talent acquisition, onboarding, performance management, development, and employee relations, striving to create the best experience for all employees.