Centre-Based ESL Co-ordinator

The Faculty; Emalahleni Local Municipality; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading provider of online teaching services seeks a dedicated team leader to enhance teacher performance and client satisfaction. This position, based in Durban, involves managing relationships, providing support and training, and ensuring quality educational services are delivered.

Qualifications

• Bachelor's degree in any field required.
• Experience in teaching or tutoring beneficial.
• Experience in an authoritative role is advantageous.

Responsibilities

• Manage a team of teachers to ensure performance targets are met.
• Maintain positive client relationships and address concerns.
• Provide ongoing training and support to teachers.

Skills

Team Leadership

Client Relationship Management

Analytical Skills

Communication

Problem-solving

Education

Bachelor's Degree

Job description

WHO WE ARE:
The Faculty is a leading provider of online teaching services with extensive experience in education and recruitment. Our goal is to attract top online English and foreign language teachers, providing students with high-quality education and tutors with the necessary support and resources.

WHO WE ARE LOOKING FOR:

We seek a dedicated, resourceful, and energetic team leader to work from our state-of-the-art office in Durban, Umhlanga. The ideal candidate has a positive attitude and a strong work ethic.

LOCATION:

Umhlanga Ridge, Durban.

WHAT DO YOU NEED:

• A bachelor's degree in any field
• Experience in teaching, tutoring, or facilitation (beneficial)
• Experience in an authoritative role (beneficial)

WORKING HOURS:

• Monday - Thursday 07:00-19:00
• Monday - Thursday 19:00-07:00
• Friday - Sunday 07:00-19:00
• Friday - Sunday 19:00-07:00

WHAT WOULD YOU DO:

You would manage a team of teachers responsible for providing exceptional service to clients, ensuring performance targets are met or exceeded in areas such as headcount, quality, productivity, efficiency, scheduling, reporting, and record keeping.

The primary duties include:

• Managing client relationships: maintaining positive client relations and addressing concerns per company procedures.
• Coordinating with other departments: recruitment, training, quality, and operations to meet client needs.
• Providing ongoing training and support to teachers, including technical support.
• Managing budgets and contracts related to client services.
• Analyzing data and metrics to improve services and understand client needs.
• Leading and supporting a team of teachers, including scheduling, quality assurance, training, and evaluation.
• Observing lessons to ensure quality standards and compliance, providing feedback and coaching.
• Handling escalations and resolving issues promptly.
• Supporting teachers with resources, training, motivation, and problem resolution.