Centre-Based Esl Co-Ordinator

The Faculty; eMalahleni; On-site; ZAR 250,000 - 400,000; Full time

Job summary

The Faculty seeks a dynamic team leader for their Durban office to manage a group of online English and foreign language teachers. This role focuses on maintaining client relationships, overseeing performance metrics, and ensuring high-quality education delivery. Candidates should have a bachelor's degree and experience in teaching or leadership roles.

Qualifications

• Bachelor's degree in any field.
• Experience in teaching, tutoring, or facilitation is beneficial.
• Experience in an authoritative role is beneficial.

Responsibilities

• Manage a team of teachers providing exceptional service to clients.
• Analyze data and metrics to improve services and understand client needs.
• Provide ongoing training and support to teachers.

Skills

Leadership

Communication

Problem Resolution

Education

Bachelor's degree

Job description

WHO WE ARE : The Faculty is a leading provider of online teaching services with extensive experience in education and recruitment.

Our goal is to attract top online English and foreign language teachers, providing students with high-quality education and tutors with the necessary support and resources.WHO WE ARE LOOKING FOR : We seek a dedicated, resourceful, and energetic team leader to work from our state-of-the-art office in Durban, Umhlanga.

The ideal candidate has a positive attitude and a strong work ethic.LOCATION : Umhlanga Ridge, Durban.WHAT DO YOU NEED : A bachelor's degree in any fieldExperience in teaching, tutoring, or facilitation (beneficial)Experience in an authoritative role (beneficial)WORKING HOURS : Monday - Thursday 07 : 00-19 : 00Monday - Thursday 19 : 00-07 : 00Friday - Sunday 07 : 00-19 : 00Friday - Sunday 19 : 00-07 : 00WHAT WOULD YOU DO : You would manage a team of teachers responsible for providing exceptional service to clients, ensuring performance targets are met or exceeded in areas such as headcount, quality, productivity, efficiency, scheduling, reporting, and record keeping.The primary duties include : Managing client relationships : maintaining positive client relations and addressing concerns per company procedures.Coordinating with other departments : recruitment, training, quality, and operations to meet client needs.Providing ongoing training and support to teachers, including technical support.Managing budgets and contracts related to client services.Analyzing data and metrics to improve services and understand client needs.Leading and supporting a team of teachers, including scheduling, quality assurance, training, and evaluation.Observing lessons to ensure quality standards and compliance, providing feedback and coaching.Handling escalations and resolving issues promptly.Supporting teachers with resources, training, motivation, and problem resolution.