CENTRAL SUPPORT SUPERVISOR

Al Baraka Bank Pty Ltd; KwaZulu-Natal; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading banking institution is seeking a centralized support role responsible for allocations, supervision, and reporting. The position entails overseeing operational processes, supervising staff, and ensuring compliance with departmental protocols. Candidates with strong experience in banking operations and team management are encouraged to apply.

Qualifications

• Experience in banking operations is preferred.
• Skills in managing reports and supervising staff are essential.
• Ability to implement and monitor operational controls required.

Responsibilities

• Ensure all bank statement allocations are done correctly and promptly.
• Supervise staff within the central support team.
• Prepare reports for executive committees.

Skills

Team supervision

Operational risk management

Reporting

Customer service

Job description

Job Responsibilities

• Ensure all Bank statement allocations are done correctly and promptly.
• Manage other allocations, including dynamic file allocations to advances deals, as directed by the Central Support Manager.
• Oversee the robotic process for allocations implemented by the Bank.

Attorney Trust Saver

• Ensure Attorney Trust Saver requirements are met, including review and approval of withdrawals and payouts within mandate.

Deposit and Non-Funding Support

• Assist Branches, SME, and Corporate divisions with deposit and non-funding income support and queries.
• Implement and monitor key controls for operational risks.
• Work with and resolve operational issues raised by ICOs, Internal, and External Audit.

Wealth Support

• Provide administration support to wealth consultants for opening new unit trust accounts.
• Assist with reporting requirements for the wealth division.
• Develop key performance indicators for wealth, as identified by GM: Retail and Wealth and GM: Operations.

Audit and Bank Confirmations

• Attend to audit certificates and bank confirmation requests promptly.
• Maintain the SharePoint log to track all audit/bank requests, reconciliation, and fee invoicing.

Procedures

• Create a central contact point for all bank procedures.
• Coordinate and facilitate updates or new procedures as required.
• Manage feedback and process changes to procedures.
• Ensure new procedures are effectively rolled out within the bank via relevant training divisions or departments.

Central Payments

• Manage payment requests, emails, and queries received via the central payments email and SharePoint log promptly.
• Adhere to all process procedures.

Reporting

• Prepare reports for EXCO & Performance EXCO.
• Ensure reports are accurate and complete.

Department Projects

• Participate actively in departmental projects to meet objectives.
• Ensure system testing is conducted timely.

Staff Supervision

• Supervise staff within the central support team.
• Manage leave balances and backup functions.
• Set and manage PDP objectives annually.