Cellular Specialist (40hr) - Sportscene - Golden Acre

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent retail organization is looking for a customer-focused individual to enhance customer experiences and drive sales within a retail environment. The role requires a strong understanding of mobile products and retail operations, with an emphasis on strategic sales planning and effective administration management. Candidates should have a Grade 12 qualification and relevant retail experience.

Qualifications

• Retail cellular experience is essential.

Responsibilities

• Be in touch with the latest mobile/technology.
• Manage assets.
• Deliver and maintain a great customer brand experience.
• Grow cellular sales turnover.
• Drive high operational standards.
• Implement visual display principles.
• Ensure effective administration management.

Skills

Knowledge of a variety of mobile products

Ability to work flexible hours

Customer-centric attitude

Passion for customer service

Computer literate

Ability to communicate effectively

Resourceful

Customer Service Delivery

Strategic Sales Planning

Managing the Sales Process

Customer Value Management

Education

A Grade 12 qualification

Job description

Responsibilities

• Be in touch with the latest mobile/ technology
• Manage assets
• Deliver and maintain a great customer brand experience
• Grow cellular sales turnover
• Drive high operational standards
• Implement visual display principles
• Ensure effective administration management (process)

Qualifications

• A Grade 12 qualification
• Retail cellular experience (essential)

Skills

• Knowledge of a variety of mobile products
• Ability to work flexible hours in the ever-changing retail environment
• A customer-centric attitude and approach
• A passion for excellent Customer services and sales environment
• Be computer literate
• Have a preference to with work admin
• The ability to communicate and persuade effectively at all levels
• Ability to show initiative and be resourceful
• Ability to source and implement effective solutions in a fast-paced environment
• Customer Service Delivery
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Competencies And Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

At Sportscene, you’ll be part of a brand that shapes the streetwear culture in South Africa. Work with only the best of global and local brands and be at the forefront of trend, innovation, and youth fashion. This is more than just a job—it’s an opportunity to make your mark in a culture!