Cellular Consultant (Part-Time)

Pepkor Lifestyle; Durban; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Pepkor Lifestyle in Durban is seeking a role to provide customers with cellular services and products, aiming to maximize the profitability of the Business Unit. The role emphasizes achieving contract targets, promoting contract products, processing contract applications, and delivering customer-centric service.

The successful candidate will have 1–2 years in retail, matric, and strong communication, interpersonal, and teamwork skills, with proficiency in MS Office and familiarity with contract

Qualifications

• Matric is required.
• 1–2 years working experience in the retail industry is expected.
• Contracts Services product knowledge is required.
• Risk management awareness is a plus.
• MS Office proficiency is expected.
• Written and verbal communication skills are essential.
• Interpersonal skills are important for customer interactions.

Responsibilities

• Maximise the profitability of the Business Unit by achieving individual contracts targets.
• Promote contract products to customers to maximise value and profitability of the Business Unit.
• Action the contracts applications process in line with required process.
• Deal with customers in a customer centric manner.
• Effective self-management and teamwork.

Skills

Written and verbal communication

Interpersonal skills

Team work

Attention to detail

Telephone etiquette

Customer service orientation

Target driven

Risk management

MS Office proficiency

Education

Matric

Tools

SAP Systems

Vodacom C3D

M2

MTN Ilula & OMS

Telkom CRM

AVS

PayJoy

Vumatel

Job description

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

• Maximise the profitability of the Business Unit by achieving individual contracts targets.
• Promote contract products to customers in order to maximise the value and profitability of the Business Unit
• Action the contracts applications process in line with required process
• Deal with customers in a customer centric manner
• Effective self-management and teamwork
• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Written and verbal communication skills
• Interpersonal skills

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

• Maximise the profitability of the Business Unit by achieving individual contracts targets.
• Promote contract products to customers in order to maximise the value and profitability of the Business Unit
• Action the contracts applications process in line with required process
• Deal with customers in a customer centric manner
• Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven