Cdu Contact Centre Consultant

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A healthcare service provider is seeking a Contact Centre Consultant in Gauteng to manage inbound and outbound calls for customers. Responsibilities include accurate administration tasks and resolving queries within service timelines. Applicants should have customer service experience, knowledge of healthcare processes, and proficiency in Microsoft Office. This position supports diversity and encourages applicants from all backgrounds.

Qualifications

• 1-2 years of experience with Western Cape Chronic Unit (WC CDU) and/or Medipost operations.
• Knowledge of Medipost CDU application system.
• Previous interaction with healthcare providers is preferred.

Responsibilities

• Handle inbound and outbound calls professionally.
• Complete administration tasks within agreed timelines.
• Resolve calls logged by Facilities and patients.

Skills

Customer service experience

Ability to prioritize workload

Basic to intermediate Microsoft Excel

Ability to read and interpret prescriptions

Job description

Medipost Pharmacy is seeking to recruit a Contact Centre Consultant to handle all inbound and outbound calls for the Western Cape Central Distribution Unit (WC CDU) customers.

Primary purpose of the job

• Administration tasks completed accurately and within agreed timelines.
• Inbound and outbound calls handled professionally and with very strict confidentiality within SOP’s and SLA.
• Resolve calls logged by Facilities and patients within Service Level Agreement (SLA) timelines.
• Record calls logged by Facilities and patients onto the Query Log as per SLA.
• Investigate email queries, log and respond in a professional manner.
• Assist with any ad hoc task as required by Management or CDU operations.

Specific Requirements/Other important information

• Ability to prioritise large work load
• Ability to maintain policy guideline with in pressured situations
• Ability to act independently
• Ability to accept and take charge of projects allocated on short notice
• Willingness to work overtime during high pressure periods
• Compulsory training or other ad-hoc operational requirements

Qualifications

Experience

• Knowledge of Western Cape Chronic Unit (WC CDU) and or Medipost Operations and processes 1-2 Years.
• Knowledge of Medipost CDU application system in order to investigate queries.
• Ability to read and interpret prescriptions.
• Basic capturing experience.
• Customer service experience, preferably in healthcare.
• Previous HCP interaction.
• Microsoft Office (Excel – Basic to Intermediate)

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”

Closing Statement:

“We are committed to building a team that represents a variety of backgrounds, perspectives and skills; the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”