CCTV Operator - Cape Town (Talent Pool)

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking a CCTV Operator for the Cape Town region. You will monitor CCTV footage, control access to the premises, and report suspicious activity to maintain a safe environment for staff and assets.

The role requires Grade 12, Grade C PSIRA accreditation, and 1–3 years in CCTV control rooms within warehousing or pharmaceutical settings, with Hikvision experience preferred. Occasional overtime and on-call duties may apply.

Qualifications

• Grade 12 / Matric is required.
• Grade C PSIRA accreditation is required.
• 1–3 years CCTV control room experience in warehousing/distribution centers.
• At least 1 year CCTV control room experience in pharmaceutical warehousing with Hikvision experience.

Responsibilities

• Observe CCTV footage to identify suspicious activities and report to Security Guards.
• Control access to premises, documenting vehicle and pedestrian entry.
• Investigate and report signs of damage or unlawful entry to management.
• Provide professional customer and staff service when receiving guests.
• Protect company assets from theft and vandalism.
• Maintain post presence during duty hours.
• Monitor surveillance within the distribution center and alarm systems.
• Respond to emergencies and assist first responders when needed.
• Assist with opening/closing procedures and daily security routines.

Skills

PSIRA knowledge

Business acumen

Communication skills

Interpersonal skills

Procedures adherence

Computer skills (MS Office, CCTV)

Education

Grade 12 / Matric

Grade C PSIRA accreditation

Tools

Hikvision

CCTV control systems

Job description

Dis-Chem Pharmacies require a CCTV Operator for their Cape Town Region. You will be required to Render a security service in terms of the Private Security Industry Regulations Act 56 of 2001 as amended for the Dis-Chem Group that meets Dis-Chem’ security requirements to protect assets, property, and staff by creating a safe and secure environment. To identifying signs of criminal activities or disorder by observing CCTV surveillance footage and investigating disturbances while adhering to legislation relevant to the industry and best practice.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Grade C accreditation with the PSIRA
• A minimum of 1-3 years CCTV control room experience in a warehousing/distribution center environment
• At least 1 year CCTV control room experience in a pharmaceutical warehousing environment and Hikvision experience

Advantageous:

• At least 2 years CCTV control room experience in a pharmaceutical warehousing environment and Hikvision experience

Job Specification:

• Be vigilant and alert of surroundings to identify suspicious activities and inform Security Guards according to Dis-Chem standard operating procedures.
• Monitor and control access to the premises by documenting and regulating entrance into the site by vehicles or pedestrian’s access points to allow entry only to individuals with the correct authorization.
• Investigate and report signs of damage or unlawful entry as it occurs to management and act accordingly in the best interest of protecting Dis-Chem assets.
• Be professionally courteous and friendly, approachable, and willing to help others when receiving guests, customers, and employees.
• Protect the property and assets of the business from all dishonest persons, action or any acts of malicious behaviour that could result in the company suffering loss.
• Be always present at your post when on duty.
• Practice good customer service relations for all Dis-Chem internal and external customers.
• Report any unusual or suspicious behaviour by staff, customer, or suppliers.
• Opening and closing procedures-to be present observant and vigilant at the opening and closing of the site.
• Monitor surveillance CCTV footage in and around the distribution centre according to Dis-Chem standards.
• Monitor the alarm systems and or video cameras and operate detecting/ emergency equipment when needed.
• When working during the night or alone e.g., after hours render on-going surveillance of the premises by patrolling the grounds and using closed-circuit camera monitoring or alarm systems to detect and investigate suspicious activities to ensure that only legal entrance to the premises is maintained.
• In emergency situations provide assistance to the emergency teams e.g., alert first responders, clinic sisters, managers etc.
• Maintain order during evacuation procedures and at assembly points by providing exact directions or decisive actions to ensure the safety of lives and property by preventing stampedes and breakdown of law and order or illegal entrance to the premises.
• Offer on-going security advice and safety warnings and tips to ensure that all security and safety precautions are adhered to.
• Be vigilant - watch out for any suspicious activities that may mean a breach in security measures that have been put in place on the site.
• Interpret quickly whatever is seen and act accordingly.
• Respond quickly and correctly during crisis - be alerted to avoid being caught unaware.
• Know how best to respond to various dangerous situations according to industry and Dis-Chem standard operating procedures.
• During some very dangerous situations (such as armed robbery attacks or assaults with deadly weapons), waste no time in calling the police to prevent loss of lives or property.
• Take accurate notes of unusual occurrences and daily activities.
• Enforce rules and regulations to prevent criminal activity before it happens.
• Perform special duties - receive phone calls, respond to text, and email messages, and run vital errands for the department according to Dis-Chem and industry standard operating procedures.
• Maintain and complete all registers and occurrence books.
• Conduct legal and ethical investigations in line with Dis-Chem s standard operating procedures.
• Implement and ensure adherence to loss prevention policies, procedures, and best practices.
• Implement strategies to minimise financial losses caused by factors such as theft, accidents, injury and/ or vandalism
• Conduct audits as per business requirements and act accordingly.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.

Competencies:

• PSIRA knowledge.
• Business Acumen
• Communication skills
• Interpersonal skills
• Recognises the need for procedures and follows relevant procedures.
• Computer skills – Microsoft Office: Word, Excel, PowerPoint, Outlook, CCTV.
• Finds solutions to potential issues as well as knowing when to elevate the problem and what level to escalation it to.
• Self-Management Skills

Special conditions of employment:

• Occasional Overtime and on standby
• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.