Catalog Program Manager

You will need to login before you can apply for a job.

DESCRIPTION

Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?

The Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity for self-management. In addition, the candidate must demonstrate an approach to continuously advocating for, and driving improvements on behalf of our customers.

Key job responsibilities

1. Provide support for catalog creation, listing products, and shipment-related issues.
2. Handle cases related to inbounding, product issues, and customer complaints.
3. Guide partners for completing onboarding formalities and train them on internal tools.
4. Coordinate with partners and internal teams for catalog creation and product imaging.
5. Review Amazon catalog for content quality based on pre-defined guidelines and coordinate with the internal team to fix issues for better customer experience.
6. Document processes and regularly update existing SOPs.
7. Review and suggest SOP changes if any, based on input from Business Managers.
8. Handle daily, weekly, and monthly business reports.
9. Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners.

1. Bachelor's degree.
2. Experience in process creation and improvement.
3. Experience with Excel: ability to process and analyze data on a daily basis.

1. Experience in back office operations, escalation management, and troubleshooting environments.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.