Casual Customer Advisor Retail Support - Port Macquarie NSW

NAB; Newcastle; On-site; ZAR 150,000 - 250,000; Part time

Job summary

NAB is seeking a Customer Advisor in Newcastle, KwaZulu-Natal, to provide exceptional service and support to customers. The role involves assisting with account openings, banking transactions, and ensuring a seamless customer experience. Candidates should have a strong commitment to quality and teamwork, with a passion for delivering outstanding service.

Qualifications

• Experience in sales and customer service is essential.
• Ability to work collaboratively and demonstrate resilience.
• Keen eye for detail to ensure accurate transactions.

Responsibilities

• Support branches as the first point of contact for customers.
• Assist with account opening and banking transactions.
• Demonstrate self-service and digital banking options.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

POS

Accounting

Retail Sales

Upselling

Product Demos

Guest Services

Lead Generation

Job description

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognized and rewarded for your contribution in return. You'll have our support to excel, deliver positive change for our customers, grow your career, and still have time for what matters most to you.

Enjoy the perfect work-life balance with our casual, flexible hours, including school hours ranging from 3 to 5-hour shifts. Work when it works best for you, all while achieving your professional goals.

Apply today to see if this role is the right fit for you.

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow, and achieve.
• You’ll be supported to manage your career, work, and life.

In this role, you will:

• Support our Port Macquarie, Forster, and Taree branches by being the first point of contact for our customers.
• Work with your customers to identify the most suitable products and services that best match their needs, ensuring they receive a seamless, consistent, and customized customer service experience every step of the way.
• Assist our customers with account opening, unsecured lending, and banking transactions.
• Ensure all customer details are accurate and up to date.
• Demonstrate our Smarter Banking options (self-service and digital) to help make banking simple, easy, and secure.
• Undertake ongoing training and development to enhance your career growth.

What you'll bring:

• A passion for delivering an exceptional experience to customers and a strong commitment to quality, with the willingness to go the extra mile.
• An ability to work collaboratively as part of a team, along with resilience, self-motivation, and energy to create our signature customer experience.
• A keen eye for detail to ensure transactions are completed efficiently and accurately.

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our Employee Resource Groups (ERGs), we foster an inclusive environment where all NAB colleagues' backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility, please visit www.nab/aboutus/careers/applyforjob. To discuss adjustment requirements, please contact the NAB Careers team via the contact details provided or visit our Careers page for other options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note that candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Required Experience:

Unclear Seniority

Key Skills:

Sales Experience, Customer Service, Organizational skills, Basic Math, POS, Millennium, Accounting, Retail Sales, Upselling, Product Demos, Guest Services, Lead Generation

Employment Type: Gig

Experience: years

Vacancy: 1

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Customer Advisor • Newcastle, KwaZulu Natal, South Africa