Casino Supervisor

Crew Life at Sea; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the cruise sector is seeking a Casino Supervisor to lead and enhance the gaming experience onboard. In this dynamic role, you will oversee casino operations, ensuring compliance with policies while training and developing staff for excellence. Your leadership will be pivotal in maintaining a high standard of service and profitability, while your expertise in casino operations will help create a seamless guest experience. If you thrive in fast-paced environments and are passionate about customer service, this opportunity offers a unique chance to contribute to an unforgettable onboard experience.

Qualifications

• Minimum of 2 years experience in a supervisory role in a casino environment.
• Strong knowledge of casino operations, including table games and slot machines.

Responsibilities

• Supervise and coordinate casino staff activities, ensuring compliance with policies.
• Train staff and handle customer complaints professionally.

Skills

Customer Service

Communication Skills

Leadership

Team Management

Ability to Work Under Pressure

Education

2+ years in a supervisory role

Tools

Microsoft Office

Casino Management Software

Job description

Key Responsibilities:

1. Supervise and coordinate the activities of all casino staff, including dealers, cashiers, and attendants.
2. Train and develop new and existing casino staff to ensure they are knowledgeable and proficient in all aspects of their role.
3. Monitor the casino floor to ensure that all gaming activities are conducted in compliance with On Board Cruise Ship policies and procedures.
4. Maintain accurate records of casino revenue and expenses, and prepare reports for management.
5. Develop and implement strategies to increase casino revenue and profitability.
6. Ensure that all casino equipment is properly maintained and in good working condition.
7. Handle any customer complaints or issues in a timely and professional manner.
8. Collaborate with other departments, such as the bar and entertainment teams, to create a seamless guest experience.
9. Stay up-to-date with industry trends and regulations to ensure the casino is in compliance with all laws and regulations.

Qualifications:

1. Minimum of 2 years experience in a supervisory role in a casino environment.
2. Strong knowledge of casino operations, including table games and slot machines.
3. Excellent customer service and communication skills.
4. Ability to work in a fast-paced and high-pressure environment.
5. Strong leadership and team management skills.
6. Proficient in Microsoft Office and casino management software.
7. Flexibility to work evenings, weekends, and holidays as required by the cruise schedule.
8. Must be able to pass a background check and obtain necessary certifications.