Casino Security Operations Manager

Bidvest Protea Coin; Pretoria; On-site; ZAR 450,000 - 700,000; Full time

Job summary

Bidvest Protea Coin is seeking a seasoned Security Operations Manager to lead daily security across casino, hotel and entertainment venues in Pretoria. The role demands ensuring staffed posts, compliant procedures and effective incident response, while coordinating with clients and service providers.

You will monitor equipment, manage risk and safety programs, and oversee recruitment, training, and performance management.

Qualifications

• Valid PSIRA registration, preferably Grade A.
• Experience in security management in a large, complex, continuously operating environment.
• Casino, gaming, hotel, leisure or entertainment security experience.
• Ability to obtain and maintain gaming or key-employee licences.
• Knowledge of security operations, access control, incident management and investigations.
• Knowledge of SA labour, private security, occupational health and safety, and gambling compliance.
• Proficiency in Microsoft Office and security systems.
• Valid driver’s licence and transport.

Responsibilities

• Provide visible leadership and overall command of daily security operations across the casino, hotel, entertainment, parking and support areas within the contracted scope.
• Ensure posts are properly staffed, officers are correctly deployed and duties are performed in accordance with site instructions, standard operating procedures, post descriptions and client requirements.
• Oversee parades, shift handovers, posting sheets, occurrence reporting, radio discipline, patrols and response to incidents, alarms and operational requests.
• Coordinate security support for events, peak trading periods, VIP movements, contractors and other special operational requirements.
• Monitor operational equipment, uniforms, access cards, keys, radios, body-worn cameras, panic devices and related resources, and ensure defects or shortages are escalated and corrected.
• Maintain effective controls over emergency exits, gates, restricted areas and other critical access points in cooperation with client Security and Surveillance.
• Maintain security operations in accordance with applicable PSIRA requirements, gambling regulatory obligations, occupational health and safety requirements, company policies, client standards and approved site procedures.
• Ensure appropriately authorised, trained and licensed personnel are deployed to regulated gaming areas and that access limitations are observed.
• Oversee controls relating to excluded or banned persons, suspicious activity, unwanted guests, searches, access control and the safeguarding of incident-related information.
• Support regulatory inspections, internal audits, client audits and corrective-action processes, and maintain auditable records of compliance activities.
• Promote consistent adherence to lawful, respectful and non-discriminatory security practices when dealing with guests, employees, tenants, contractors and members of the public.
• Take command of serious incidents and ensure timely notification, scene protection, evidence preservation, accurate reporting and escalation to the relevant stakeholders.
• Coordinate with Surveillance, client Security Management, emergency services and other departments during incidents, evacuations, medical emergencies, fire alarms, bomb threats or other emergencies.
• Ensure relevant CCTV and body-worn camera footage is identified, requested, preserved and controlled in accordance with approved processes and legal requirements.
• Analyse incident, loitering, begging, absenteeism, AWOL, repeat-offender and operational performance trends, and implement targeted preventative measures.
• Maintain and review risk assessments, emergency arrangements and task-based controls relevant to the security operation.
• Prepare and manage duty rosters, shift allocations, relief coverage, leave planning and deployment levels to meet contractual requirements while controlling overtime and labour costs.
• Monitor attendance, timekeeping, absenteeism, sick leave, AWOL and manpower shortages, and ensure accurate timesheet and payroll-related submissions.
• Lead, coach and mentor supervisors, officers and learners; conduct inductions, on-the-job training, refresher training and competency sign-offs.
• Ensure personnel are correctly uniformed, equipped, accredited and authorised for their assigned duties.
• Address misconduct, poor performance, grievances and operational non-compliance through fair, consistent and procedurally sound corrective and disciplinary processes.
• Coordinate recruitment, onboarding, redeployment, training, access permissions, gaming licence requirements and termination-related offboarding with the relevant support functions.
• Oversee Key Issue operations, SekureAKey or other electronic key-control processes, key cabinets, key allocation, RFID tagging, safe custody and regular key audits.
• Ensure discrepancies, missing keys, damaged locks, defective safes and unauthorised access are investigated, reported and rectified.
• Maintain effective controls over firearm safekeeping facilities and related guest booking processes within the approved site procedure.
• Coordinate approved locksmith and repair services, verify work completed and maintain supporting records for procurement and audit purposes.
• Monitor the issue, return, condition and accountability of security equipment and site assets.
• Act as the primary on-site interface between the security service provider and Time Square Security Management, Surveillance, Hotel Operations, Gaming, Facilities, HR, tenants, contractors and other stakeholders.
• Attend operational, risk, compliance and management meetings, and ensure agreed actions are assigned, tracked and closed.
• Handle guest and stakeholder complaints professionally, coordinate investigations and provide accurate, factual responses supported by available records.
• Coordinate with cash-in-transit providers and tenants regarding approved cash-handling, collection and access arrangements, and support related risk reviews or audits.
• Maintain constructive labour and employee-relations engagement while protecting operational standards and contractual obligations.
• Compile and submit daily, weekly and monthly operational reports, incident summaries, compliance updates, trend analyses and management dashboards.
• Maintain accurate registers and records for training, incidents, equipment, PPE, keys, access, attendance, leave, inspections, audits and corrective actions.
• Verify rosters, posting sheets, preliminary timesheets, attendance records and supporting documentation before submission.
• Monitor service delivery against contractual requirements, identify gaps and implement practical corrective measures.
• Support budget discipline, cost control, quotation processes and properly motivated procurement deviations where operationally necessary.
• Maintain an orderly handover file and ensure business continuity for recurring daily, weekly and monthly responsibilities.
• Support the implementation of the site occupational health and safety framework, including appointments, inspections, PPE controls, incident records and emergency preparedness.
• Ensure security personnel understand their responsibilities during emergencies and participate in required evacuation, fire, first-aid and bomb-threat training or drills.
• Report unsafe conditions and ensure corrective measures are escalated and followed through.
• Contracted posts are effectively staffed and service levels are maintained.
• Incidents are managed promptly, professionally and with reliable records and evidence.
• Operational and regulatory non-compliance is identified early and corrected.
• Rosters, timesheets, leave, training and employee-relations processes are accurately administered.
• Key, access, equipment, safe-custody and asset controls remain auditable and effective.
• Client concerns and agreed actions are addressed within appropriate operational timeframes.
• Reports and management information are accurate, relevant and submitted as required.
• Security personnel demonstrate discipline, competence, professional conduct and guest-service awareness.

Skills

PSIRA registration

Security management

Casino security experience

Gaming licence eligibility

Interpersonal skills

Tools

Microsoft Office

Job description

Bidvest Protea Coin is seeking a seasoned Security Operations Manager to lead daily security across casino, hotel and entertainment venues in Pretoria. The role demands ensuring staffed posts, compliant procedures and effective incident response, while coordinating with clients and service providers.

You will monitor equipment, manage risk and safety programs, and oversee recruitment, training, and performance management.