Casino Manager

Crew Life at Sea; Wes-Kaap; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading cruise line company is seeking an experienced Casino Manager to oversee casino operations onboard. Responsibilities include managing staff, developing revenue strategies, ensuring compliance with regulations, and maintaining a high level of customer service. The ideal candidate will have a Bachelor’s degree in Hospitality or Business Administration and a strong background in casino management, with proven skills in leadership and customer service.

Qualifications

• Minimum 2 years of experience in casino management, preferably in a cruise ship.
• Proven track record of increasing revenue and managing budgets.
• Strong knowledge of slots, tables, and cage operations.

Responsibilities

• Manage all aspects of casino operations, including staffing and scheduling.
• Develop and implement strategies to increase revenue and customer satisfaction.
• Ensure compliance with gaming regulations and company policies.

Skills

Communication

Leadership

Customer Service

Problem Solving

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Casino management software

Microsoft Office

Job description

Key Responsibilities:

- Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship

- Develop and implement strategies to increase revenue and improve customer satisfaction

- Ensure compliance with all gaming regulations and company policies

- Monitor and analyze financial performance to make informed decisions and adjustments

- Maintain a high level of customer service by addressing and resolving any guest concerns or issues

- Work closely with other departments to coordinate casino activities and promotions

- Develop and maintain relationships with vendors and suppliers

- Train and mentor staff to provide exceptional service and uphold company standards

- Conduct regular performance evaluations and provide feedback to team members

- Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests

- Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees

Requirements:

- Bachelor's degree in Hospitality Management, Business Administration, or related field

- Minimum of 2 years of experience in casino management, preferably in a cruise ship setting

-Strong knowledge of slots, tables and cage operations

- Excellent communication, leadership, and customer service skills

- Proven track record of increasing revenue and managing budgets

- Ability to work in a fast-paced and dynamic environment

- Proficient in Microsoft Office and casino management software

- Must be able to pass a background check and obtain necessary licenses and certifications